Problem Management: An Implementation Guide for the Real World

by Michael Hall

Problem management is the one IT service management process that tends to return more benefits more quickly than any of the others. This book offers practical, real-world guidance on all aspects of implementing and running an effective problem management function. Offering advice and recommendations tailored to different types of organisations, it gives IT practitioners, consultants and managers the tools to add real value to their businesses.

190 pages, Kindle Edition

First published November 1, 2014

About the author

There is more than one author by this name in the Goodreads database.
For the children's author, see Michael Hall. For the author of the Island Pamphlets (Northern Ireland), see Michael Hall.