This book/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The fifth edition focuses on what is most important for readers to consider, document, and pass along in each step of the human services process. Chapters walk readers through each step of the case management process, while realistic exercises drawn from active professionals expose readers to a broad range of true-to-life circumstances and difficulties.
Nancy summers writes a great textbook for human services. This textbook is easy to read and put into practice. I especially like the short chapters, which make it easy to read shortly before class. This allows class time to feel like a review of the material.
Clear and easy to understand! Love this textbook, and I appreciate that it encompasses all a student would need to know about case management and advocacy for their clients. Fantastic read!