Healthcare Malaysia at a Crossroads

by Noor Hazilah Abd Manaf

Healthcare Malaysia at a Crossroads discusses aspects of the country's healthcare
delivery system that are impacted by changes that have altered our healthcare landscape
from medical education to medical tourism. Globalisation, changing demography,
privatisation, and liberalisation of medical education are just some of the change
variables affecting our healthcare system today. The book begins with a exploration of
medical education and housemanship traning; and dimensions of preparedness for
hospital practise among the junior doctors during the housemanship period. This was
followed through by an assessment of the evolutionary path towards medical
specialisation, and consequently issues concerning medical specialty training in the
country. A significant development which has taken the healthcare industry by surprise.
in the form of medical tourism, is given further treatment in subsequent chapters. The
background to medical tourism in Malaysia, an interdisciplinary perspective of the
industry, as well as evaluation of service quality and future intention of medical tourists seek treatment in the country is also examined. A report card on our performance vis-a-vis our neighbouring countries provides a critical analysis. The main aim of the
book is to explore issues in Malaysian healthcare system that requires our attention.
Medical education and training; and opening our hospital doors to foreign patients do
impact the services that we receive from our healthcare system. We have developed a
healthcare system that is both equitable and accessible; and the purpose of the book is to
contribute to the discourse on how to make it better.

171 pages, Paperback

Published January 1, 2018

About the author

NOOR HAZILAH ABD MANAF writes on issues in healthcare covering diverse topics in the discipline from patient satisfaction to service quality; and from medical education
to medical specialty training. Her writing also addresses policy issues such as medical tourism and its impact on the country's healthcare system. Her work has been published
in various indexed joumals such as the International Journal of Healthcare Quality Assurance, Leadership in Health Services, Total Quality Management and Business
Excellence, and international Journal of Quality and Service Science. Apart from healthcare, Dr Hazilah's rescarch interests include quality management, particularly on
lean and six sigma. She is currently Head of the Busines Department, Kulliyyah of Economics and Management Sciences, IIUM; and sits or various management
committees of the University.