While the idea of Crew Resource Management holds a lot of weight for Fire and emergency services, the author simply replayed the same incidents and context over and over again throughout the chapters. While highlighting certain points is paramount to draw comparisons, having an over reliance on to few incidents detracts from the main point.
Three stars stand on the cover of this book. In my opion that are two too many, as the book is too superficial and the same is repeated again and again and again and again and again...