1. People want to do business with someone they like.
2. Selling is nothing more than playing up the good and playing down the bad.
3. Every successful person knows how to fail well.
4. Everybody wants what everybody wants.
5. The most successful people believe their success is only temporary.
I took an accelerated realestate-salesperson course at New York University and got my license in two weeks.
unaware of your strengths and weaknesses, likes and dislikes
provide financial backing for a start-up, a.k.a. “angel investors.”
flew to Paris to meet with potential venture capitalist types. We slept on the sofa of Maria’s high school friend and came home with $1 million, successfully selling 50 percent of the company before it really existed. And that’s when I decided I wasn’t going back to school.
The e-mail simply said to show up at this address, at this time; we have an interesting Internet start-up, and we know you’ll want to be a part of it. Maria and I set up a PowerPoint in a boardroom we’d rented for the day, complete with graphs of how much the company was going to be worth.
trust, after all, begins with one thing and one thing only: the truth.
Other people can smell nervousness and insecurities like a shark smells blood. These things can be cute on a first date but never when you’re asking people to trust you in business
Break the ice, make some jokes, kick in the air, give your customer tickets to a Yankees or Dodgers or Cardinals game, compliment your client on her sparkly shoes, give your buyer a high five. Tell the client a very personal story.
Find your points of difference.
Psychologists say the three biggest motivators are the need for achievement, the need for affiliation, and the need for power.
Celebrities have fame and money and don’t care about titles, business cards, data, or reports. They have passed that stage or handed it over to their business manager.
After passing the school test and then the Department of State test, I searched Craigslist.org for anyone who would hire me. I found a small boutique firm in Chelsea called JC DeNiro, which was founded by Robert De Niro’s uncle Jack.
I memorized neighborhoods, streets, buildings, prices, and square footages.
Location multiplied by square footage equals price, and in New York we factor in building amenities and views.
car dealerships, there’s a system called “having the floor,” which is a rotation for first dibs on walk-in clients.
a good seller knows that people want to be told what to do, as long as you are smiling when you give them the orders.
My goal was for him to see me as a friend, not a real estate sales guy.
I made him laugh and got him to share with me his life story, too.
By the end of the open house, we had multiple offers, and I sold the apartment for $560,000, $25,000 above ask. I will never forget that first commission check of $16,000.
show sheet of my first sold apartment to a Chelsea frame shop
the wind behind my sails (and sales)
my first year in real estate, I had sold $50 million worth of property
Which action can you take today that will move you toward your dream?
The night I finished my first class of real estate school, I went back to my tiny one-bedroom apartment on West Thirty-Seventh Street
Get Ahead by Being a Protégé
Albert, my driver
I am booked two weeks in advance. A half-empty calendar is death to me, because it means two things: I don’t have enough business to take care of, and I haven’t been proactive enough to create new business.
At any one time, I have a hundred active listings. I’m not just showing apartments; I’m also pitching to get new apartment listings.
I put an hour cap on all meeting. I always apologize as the meeting starts that I’ll have to be out the door at X time. I’ve found that if you apologize in advance about something, people will excuse you for almost anything.
Sometimes there are a dozen or more people on an e-mail, and if you don’t respond to it quickly, it can turn into a giant tumor that explodes and can cause you a giant headache or, worse, kill the deal!
I don’t want to be one of those players in a poker game passing out business cards at the end of a meeting. I want to be the dealer. When someone asks for my card, I say, “I’ll e-mail you,” or “You’ll find me,” depending on who it is.
When I want people’s business, I e-mail them the minute I leave the meeting. Often I grab their business card, shake their hand, say good-bye, and then turn the corner where they can no longer see me, stop, and write them an e-mail. The key is that there is an e-mail from me before they have had a chance to look at their phone or computer. Wow, they think. This guy is good.
Don’t be late. It’s disrespectful, but in the event you are, the moment you realize you will be late e-mail everyone and say exactly that. Then, when you arrive, simply say, “I’m so sorry I’m late. It was unavoidable.” Don’t go into your long, dramatic saga. No one wants to hear it, and it only makes it worse.
took a photo sitting on a chair in the middle of Fifth Avenue to promote my book on Facebook.
When I began my career, I did what many neophytes do: I sat alone and tried to figure it out by myself, greedily thinking that if I did it alone I wouldn’t have to share the money or the glory with anyone else. That was shortsighted and silly. If I had to do it all over again, I’d do it differently. If you really want to succeed quickly in your career, snoop out the people who do what you want to do and consider working for them for free for a little while.
How do you find this professor-mentor person who is at the top of his game, working in your dream job? Easy. Research! Google it. Every single industry has its top-producing lists, and those top producers can help you a lot. A single day shadowing a winner is like absorbing the information from an entire semester in college.
As an added bonus, if you prove yourself worthy to hang around long enough, for the rest of your life you’ll get to name-drop and say you worked with so-and-so on that big so-and-so project. Talk about a kick start for your career. My assistants will, for example, always get to say they were part of the team hired to sell Trump SoHo, a 391-unit condo-hotel tower. That will certainly spice up their resumes and contact lists and open a lot of doors.
I get at least three e-mails a day from people who want a job or for me to mentor them. But it isn’t so much the e-mail itself that’s the problem. It’s the fact that everyone sends that e-mail. Here’s a secret: Not once has anyone ever come to my office. Can you believe that? In twelve years in New York, no one has ever knocked on my door.
Suppose you stood outside my office door, shook my hand, and said, “No, I didn’t e-mail you or try to make an appointment like the others, because I knew you needed to meet me in person.” Then let’s say you hand me a Starbucks green tea latte with eight scoops of matcha powder, skim milk only, and no sweetener and tell me, “I know this is your favorite, especially around this time of the day, three hours after lunch, when you need a kick.” That’s not talking about what you can contribute—that’s proving it. That’s showing you’ve done your homework.
I once interviewed a young man named Nathan who came in for an interview with me with a long list of every high-end building in Manhattan (about twenty-five pages) and of every developer in town (another forty pages). He had memorized this information. Nathan now works on my team and closed $60 million worth of real estate in his first eighteen months. Elvis Presley, sang, “A little less conversation, a little more action please!”
Superstar doesn’t handle his or her own calendar. The gatekeeper does. Let me be frank: This person’s job is to keep you away from the superstar. Let me be franker: If you are mean, rude, or arrogant with this person, you’re never getting anywhere. Let me be frankest: Kindness gets noticed.
How might you know that he is a he? Or that he just got married, or what his favorite restaurant is? Most assistants or secretaries are active on social media and are probably easier to reach directly because they have fewer followers and might therefore be more communicative.
How do you really score with the gatekeepers? Understand that they want to be cocreators in their superstars’ success and that they want their jobs made easier, not more difficult.
For reference, in New York real estate a job seeker better be aware of the following: There are generally four types of residential properties to sell:
• condo, co-op, cond-op, and townhouse.
• At the time of this writing, the average price of an apartment in Manhattan is $1.7 million.
• The most expensive neighborhood is SoHo.
• There’s no such thing as a “standard” commission, but mine is 6 percent.
• The four websites you have already studied and visit daily are: Curbed.com, TheRealDeal.com, StreetEasy.com (owned by Zillow), and NYTimes.com.
• If you really want to impress me, you could name the ten most expensive buildings in the city and the ten largest developers.
I buy pants at their raw length and have them hemmed up to my perfect length. Every professional man should do that with his shirts and pants. Every professional woman should do that with her blouses and skirts. It usually costs me forty dollars a shirt, a hundred dollars per suit.
I had LASIK surgery
perfume. I’ve always used Chanel Egoiste Platinum
David Barton Gym in Chelsea
The less time you have to eat well, exercise, and sleep, the more important it is to block out the time in your calendar for it.
If I lose a $5 million deal because I’m not fast on my feet, that’s an awfully expensive bottle of wine ($5 million at a 6 percent commission = $300,000). Yikes! So, put a dollar value on each glass of wine, burger, or hour of late-night TV watching.
In her book 168 Hours, Laura Vanderkam shows that most people who complain about not having enough time don’t actually realize how much time they’re wasting on idle activities. In a chapter entitled “Don’t Do Your Own Laundry” she suggests time is money. outsource some of them so that you have time for some life-enriching activities instead.
I remember the year I hit $1 million in income for the first time. My problem was I couldn’t enjoy the success because I had some friends who weren’t celebrating this new path with me.
An entire sea of water cannot sink a ship unless the water gets inside the ship. Just as the negativity of the world cannot pull you down unless you allow that negativity to enter your being.
my real estate course, the classroom was near Bryant Park.
• find people who want your services;
• craft the perfect message;
• negotiate the parameters of any deal;
• and make The Sell and claim your payoff.
I befriended Andy Cohen on Facebook before I was cast for Million Dollar Listing New York, Ivanka Trump before I sold Trump SoHo, and Bruce Littlefield before we met to discuss doing this book together.
25 percent of my business comes from social media.
you always want to be giving something to your followers—a laugh, a piece of good information, or an intimate peek at your life.
How about some Pinot Noir at ABC Kitchen (my favorite restaurant in New York) at eight P.M. tomorrow? That’s so much more effective, proactive, and certain than the deadly back-and-forth dancing of “When are you available?”
Similarly, if I were asking my boss for a raise, I’d suggest to her, “Could you meet with me Tuesday at two P.M. for ten minutes? I have an idea to improve our profitability.” That gets her attention and gets you the ten minutes.
A buyer e-mails me to see one of my listings: “Can I see your apartment on Sullivan Street tomorrow morning?” I immediately e-mail back, “Calling you shortly.” Just like that. I don’t say yes or no.
My e-mail signature provides a link to look at all my listings and social media pages and to see my latest press mentions. Before I call, the buyer hopefully has picked up from my e-mail signature that I am “The number one agent in New York by The Real Deal magazine.” The future close has therefore already started
I have one goal: to get the buyer not only comfortable, but also obsessed with the neighborhood, the apartment, and me.
Even if the person you’re with has asked you about yourself, it’s a trap. He doesn’t really want to know your bio. That will all come later, not now. What matters is how you can positively affect his life (or simply the time you’re together).
During my first ten minutes with anyone, I never speak in the negative. If we were on our first date, I also wouldn’t use big words or corny comeon lines or mention marriage. Doing so would immediately cause you to put up walls. Instead, I might tell you a story about my favorite meatball recipe that I made last week for the million-dollar commission earners on my team. That kind of story accomplishes many things at once: It says I can cook. It says I’m a good boss.
I was seventeen and was vying for a summer internship at the Salomon Brothers office in London—my dream job.
Have you ever been on a date, pitched something, or tried to sell something, and it didn’t go so well? You look back and wonder, Why in the world was I so boring? I’m never boring when I am with my best friend; that’s when I am fun, relaxed, and myself. Well, that’s the point: You want to be exactly like you are with your best friend. So one of my secrets is to bring my best friend and business partner, John Gomes, to any pitches I do. If your friend can’t tag along, speak to him or her on the way there.
If you’re meeting with your boss and see the photo of her kids on her desk, it never hurts to ask about her kids. It’s a bond, a genuine conversation not involving work or the issues at hand, and I’ve never met a mom who doesn’t like to brag about her kids. I love to find common, personal ground.
I slip in that I’m number one and that it only helps me if you will meet more brokers. “There are thirty thousand agents on the island of Manhattan, and you should definitely meet more people,” I say with a huge smile.
Car shoppers or TV buyers are going to say, “We’re going to testdrive a few others” or “We’re going to look at what the guy at the mall has in high definition.” Right? So, the trick is to suggest the competition before anyone else does.
I point out the positive 80 percent of the time and the negative 20 percent of the time on my own product or service. If all you do is go on and on about how incredible this product or service is or how wonderful you are, the buyer will eventually think you are covering something up. “The only real negative with this apartment is that the cabinets in the kitchen need to be changed, but that is a fun project and not a lot of money.”
Before getting into any conversation about something serious where time, money, talent, or your self-respect is involved, always identify where your floor is. The floor is your bottom line, the absolute worst deal you’d be willing to make. That way, if the deal falls through the floor, you know exactly when to walk away.
when I was selling this book to a publisher, I considered the size of the advance, but I considered other aspects to the deal, like the market power of the house and the editor and publicist I’d be working with.
the next time you’re looking at cars, get to the lowest price you can, and then walk away from the car dealership. I promise you’ll get a call with a lower price, even if you have to wait until the end of the month.
When I’m on a listing pitch, I never give my clients the price right there and then. They ask, and I smile, pause, and wait a brief second. I then tell them I’ll send it in a few hours. “Look out for it. It’s coming tonight.” Your job is to make people want something before they know they can have it.
If I’ve been communicating with someone through e-mail, and my price isn’t being accepted, or the contract isn’t getting signed, or negotiations are turning sour and that celebratory high-kick is slipping away, I immediately ask to meet face-to-face. I’ll write “CALL ME!” in the subject line and nothing else. That’s how I get the other party’s attention. Then, when I get the call, I say, “We need to meet. I’m coming over. I’ll be there in ten.”
I followed up with every single person who attended and made many of them my friends, customers, and referral base. I also marketed myself heavily to the other owners of apartments in the buildings in which I was selling, and the number of other apartments I got to sell expanded exponentially.
Don’t worry about the people talking behind your back. They are behind your back for a reason.
tell the current people on my team that we need one more person. “I want you to find me that person.” As an incentive, offer 10 percent of your share of the new hire’s first year of commission to the person who finds the right newbie.
After-work drinks and parties.
Prizes, competitions, and trips.
I flew in a helicopter over New York because reality TV loves glamour. I fought with my team because reality TV likes some conflict. I went to a gay club looking for love because reality TV needs love.
Early in my career, I regularly hosted parties, which always landed me clients, referrals, and cash in my pocket.
HelpAReporter.com to have direct access to journalists
Respond to breaking news.
set a Google Alert for your name.
Paranoia is when you think the world is against you in some shape or form. Pronoia is the happy opposite: having the sense that there is a conspiracy that exists to help you.
After I invested $10,000 to film my pilot, Billion Dollar Broker, it took four years to land Million Dollar Listing New York.
The problem with a lot of relationships is our own high expectations.
I’ve said to every employee I’ve ever hired, “I know one day you’re going to leave me, and on that day, I’ll congratulate you. Hopefully, you’ll love me so much you’ll let me be a part of that.”