The Guidebook for Performance Improvement: Working with Individuals and Organizations

by Roger Kaufman (Editor)

The ultimate resource for improvement and planning! This treasure trove of information gives you expert direction for helping your organization and its employees improve performance. Unlike most resources on organizational improvement that consider only the micro- (individual) and macro- (organization) levels, this guide incorporates the mega- (customer/client) level in planning success. Among the many leading contributors to this volume The Guidebook for Performance Improvement draws on all the current improvement approaches--quality, reengineering, job-task analysis, reward programs, and others--synthesizes those ideas, and offers you a wide range of success strategies to maximize workplace performance. A desk reference like no other, this book gives you cutting-edge tips and techniques for achieving organizational breakthroughs.Selected

660 pages, Hardcover

First published November 26, 1996

About the author

Roger Kaufman, Ph.D. is an influential figure in the history of the educational technology and performance improvement fields as well as strategic thinking and planning for public- and private-sector organizations. Regarded as one of the founding figures of the field, he is referred to as the father of needs assessment.

While needs assessment is such common practice today that many new practitioners may not be able to envision a time when it was not part of the standard process, his work in this area established one of the foundational concepts that sets professional practice apart. The core tenets of his work are reflected in the professional standards for certifying performance technologists, such as the emphasis on system thinking and planning and sound evaluation of outcomes.

Over his 40 years of work Kaufman developed what he considers to be his essential work - the Mega Planning model, a framework for adding measurable value to society.

In 2014, the International Society for Performance Improvement created an honorary award named the Roger Kaufman Award for Societal Impact honoring the work of individuals or groups who apply this systemic performance assessment and planning process with clear impact on societal outcomes.