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Hold Please!: The Demise of Customer Service...and How to Get it Back
Tired of being endlessly transferred, robotically greeted, or stuck in a loop of "Your call is very important to us"? You're not alone. In Hold Please!, Rick takes readers on a laugh-out-loud journey through the collapse of customer service, from maddening call center scripts to vanishing human interaction.
With over four decades of experience navigating industries from submarines to TV broadcasting to trucking, Rick unpacks the causes of customer service's decline, why it matters, and—most importantly—how we can fix it.
Packed with real-world anecdotes, biting wit, and actionable solutions, Hold Please! is both a rallying cry for better service and a practical guide for businesses and consumers alike. Whether you're a frustrated customer or a business looking to stand out in the age of apathy, this book will have you hanging on every word.
With over four decades of experience navigating industries from submarines to TV broadcasting to trucking, Rick unpacks the causes of customer service's decline, why it matters, and—most importantly—how we can fix it.
Packed with real-world anecdotes, biting wit, and actionable solutions, Hold Please! is both a rallying cry for better service and a practical guide for businesses and consumers alike. Whether you're a frustrated customer or a business looking to stand out in the age of apathy, this book will have you hanging on every word.
238 pages, Kindle Edition
Published March 10, 2025
About the author
Rick L. Huffman
6 books3 followersRick has been a U.S. Navy Submarine sailor, a local newscast director, an IT technician, a truck driver, and an English teacher among other things. He lives in El Paso, Texas with his beautiful wife and a spoiled German shepherd.
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