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Not Yet Another Chatbot: Reimagine Payments with AI
Not Yet Another Reimagine Payments with AI
This book explores how AI can revolutionize the payments industry, moving beyond simple automation and chatbots to create intelligent, AI-driven commerce. It argues that Payment Service Providers (PSPs) have a unique opportunity to redefine their role in commerce by leveraging AI to supercharge sales, improve fraud protection, enhance operational efficiency, and create seamless payment experiences.
Key
• Beyond AI as the Core of Intelligent Commerce – PSPs should not just process payments but orchestrate entire commerce ecosystems using AI.
• Generative AI for Sales – AI can transform the sales process by automating lead generation, optimizing merchant onboarding, and enhancing personalization.
• AI-Driven Payment Lifecycle Enhancements – AI can optimize every stage, from initiation, authorization, clearing, and settlement to post-transaction activities, improving speed, accuracy, and security.
• Fraud and Risk Management – AI-driven fraud detection, anomaly identification, predictive security measures, and real-time risk assessment to reduce fraud while improving user experience.
• Agentic The Future of AI-Driven Transactions – AI-powered autonomous financial agents can handle payments, negotiate deals, and proactively manage finances, ushering in a new era of agentic payments.
• Real-World Use Cases – Mini case studies from Stripe, Adyen, and AWS showcasing AI’s impact on customer experience, fraud prevention, and operational efficiency.
• Strategic AI Adoption for PSPs – A roadmap for payment providers to move beyond incremental improvements and establish long-term AI leadership in payments.
The payments industry is at a turning point, and AI is the catalyst for revolutionary change. PSPs that embrace AI-driven commerce, proactive fraud prevention, and intelligent automation will lead the next generation of payments. The future is not just another chatbot—it’s AI-powered intelligent commerce.
This book explores how AI can revolutionize the payments industry, moving beyond simple automation and chatbots to create intelligent, AI-driven commerce. It argues that Payment Service Providers (PSPs) have a unique opportunity to redefine their role in commerce by leveraging AI to supercharge sales, improve fraud protection, enhance operational efficiency, and create seamless payment experiences.
Key
• Beyond AI as the Core of Intelligent Commerce – PSPs should not just process payments but orchestrate entire commerce ecosystems using AI.
• Generative AI for Sales – AI can transform the sales process by automating lead generation, optimizing merchant onboarding, and enhancing personalization.
• AI-Driven Payment Lifecycle Enhancements – AI can optimize every stage, from initiation, authorization, clearing, and settlement to post-transaction activities, improving speed, accuracy, and security.
• Fraud and Risk Management – AI-driven fraud detection, anomaly identification, predictive security measures, and real-time risk assessment to reduce fraud while improving user experience.
• Agentic The Future of AI-Driven Transactions – AI-powered autonomous financial agents can handle payments, negotiate deals, and proactively manage finances, ushering in a new era of agentic payments.
• Real-World Use Cases – Mini case studies from Stripe, Adyen, and AWS showcasing AI’s impact on customer experience, fraud prevention, and operational efficiency.
• Strategic AI Adoption for PSPs – A roadmap for payment providers to move beyond incremental improvements and establish long-term AI leadership in payments.
The payments industry is at a turning point, and AI is the catalyst for revolutionary change. PSPs that embrace AI-driven commerce, proactive fraud prevention, and intelligent automation will lead the next generation of payments. The future is not just another chatbot—it’s AI-powered intelligent commerce.
Kindle Edition
Published March 14, 2025
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