Who Will Do What by When?: How to Improve Performance, Accountability, and Trust with Integrity

by Tom Hanson

The classic business fable that shares timeless leadership and management frameworks and tools....

Formerly a successful salesman, Jake McKay is now a failing manager. Join him as he races to learn the fundamentals of team and personal effectiveness from his coach before he loses his job—and the woman he loves.

Along the way, you'll arm yourself with the tools you need to cut through the daily tangled web of organizational politics and interpersonal issues that hinder performance.

You'll learn

Use commitment management and the “integrity tools” to boost performance, trust, and personal power. Hold others accountable gracefully. Evoke sustainable, outstanding performance in teams.

Genres: Business, Nonfiction, Management, Professional Development, Self Help, Leadership

Audible Audio

First published January 1, 2005

Reviews

[Kristi · Rating 2 out of 5]

Had to read for work. Good message and life philosophy presented in dumbed-down narrative. Might enjoy insipid storyline more AFTER my lobotomy. No more sports metaphors!

[Diana R. Johnston · Rating 5 out of 5]

Brilliant

This was great. It kept me focused and taught me several things that I plan to implement in my leadership role. GreT read.

[Matthew Forzan · Rating 5 out of 5]

Definitely a must read. Nice, easy to read book that puts into perspective important topics such as perception, integrity, teamwork, accountability and trust - even teaches you how to complain properly! Not just for leaders/managers! All team members should read this book.

UPDATE: 22-02-2011
After having a second read, I like this book even more - it just makes sense! After almost reading it a year later and having a bit more management experience under my belt, I still vouch for this book as one of the best books for working with others. EVERYONE must read this book!"

[Kaylan · Rating 2 out of 5]

I had to read this for work. Rawr!

[Junnan Ma · Rating 4 out of 5]

The ideas in this book are really the fundamentals that everyone knows, but they are exactly some of basic common sense that are often ignored by people including myself. This book has built up a systematic, powerful and clear model to execute these fundamentals with a cliche but vivid and memorable story. This is one of those short and easy-to-read books from which you can get out a lot.

[Daniel Robinson · Rating 5 out of 5]

This is a very simple book, but I think people underestimate the power that are behind his words. The information in this book can transform a team, office, or company. Although it is simple, it takes a lot of practice and concentration to hone these skills. I highly recommend for somebody who is managing others.

[Paige · Rating 5 out of 5]

Read this for work and I’m so glad they gave us this request :-) I’m a new manager, and this advice was just what I needed to hear as I navigate my conversations as a new manager with new team members. Would recommend to anyone who is in a management position!

[Happymike21 · Rating 5 out of 5]

Excellent self manual for effectiveness and integrity

Told in a story, real life relatable situations are shown. And then effective ways to deal with people with integrity.

[David Calloway · Rating 4 out of 5]

excellent book, easy read, the nuggets are shared in a story narrative, can be applied to business and life, to individual producers or managers and leaders in most situations.

[Allie B · Rating 5 out of 5]

Quick & easy read with the story it follows. Simple, yet profound principles throughout that are practical for not only business, but also personal relationships.

[Robert Litwin · Rating 5 out of 5]

Read this book again just to reenforce to myself the concepts of integrity and found that I am doing many of the things the book outline. Great read.

[Leona · Rating 4 out of 5]

Plot/world building:N/A
Story: 4 (nonfiction/self help)
Prose:3.5
Style:4

[Virginia · Rating 4 out of 5]

⭐️⭐️⭐️⭐️

[Addison · Rating 4 out of 5]

⭐️⭐️⭐️⭐️
Tom and Birgit Zacher Hanson blend storytelling and practical advice to teach foundational leadership and accountability skills rooted in integrity. Following a struggling manager’s journey, the book offers clear tools for boosting team trust and performance while navigating workplace challenges. It’s a straightforward, engaging read for managers and professionals looking to foster responsibility without resorting to micromanagement.

[Janelle · Rating 5 out of 5]

The best business resource I've read. The cheesy story helps me remember the tools that are introduced in this book. You don't have to try and remember "steps", you can just think back to the story line and recall what happened next. The tools introduced in this book seem simple, but can be a challenge to ensure that I instill them into every interaction I have. The management and sales teams at my company read this about a month ago, and I'm already seeing some posititve changes.

[Lucy · Rating 5 out of 5]

Essential for managers

Good read. Short and sweet and to the point with examples easy to understand. Must have book for new managers.

[Sean Summers · Rating 4 out of 5]

Great book with actionable advice.