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Let's Talk: Make Effective Feedback Your Superpower
A game-changing model for giving effective feedback to peers, employees, or even your boss--without offending or demotivating.
How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully,
Start by saying your good intentions out it may feel unnecessary, but it makes all the difference.Side with the person, not the a bad habit or behavior is probably less entrenched than you think.Give reports a chance to correct inaccurate they want an opportunity to talk more than they want you to be a good talker.
This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
How are you supposed to tell someone that they're not meeting expectations without crushing their spirit? Regular feedback, when delivered skillfully, can turn average performers into the hardest workers and stars into superstars. Yet many see it as an awkward Recent studies have revealed 37% of managers dread giving feedback, and 65% of employees wish their managers gave more feedback.
This trail-blazing new model eliminates the guesswork. Dr. Therese Huston, the founding director of the Center for Excellence in Teaching and Learning at Seattle University, discovered that the key to being listened to is to listen. First, find out what kind of feedback an employee wants appreciation, coaching, or evaluation. If they crave one, they'll be more receptive once their need has been satisfied. Then Huston lays out counterintuitive strategies for delivering each type of feedback successfully,
Start by saying your good intentions out it may feel unnecessary, but it makes all the difference.Side with the person, not the a bad habit or behavior is probably less entrenched than you think.Give reports a chance to correct inaccurate they want an opportunity to talk more than they want you to be a good talker.
This handbook will make a once-stressful ordeal feel natural, and, by greasing the wheels of regular feedback conversations, help managers improve performance, trust, and mutual understanding.
Audible Audio
Published January 26, 2021
About the author
Therese Huston
8 books54 followersTHERESE HUSTON, PH.D., is a cognitive scientist at Seattle University and the author of four books. Her latest book, "Sharp: 14 Simple Ways to Improve Your Life with Brain Science," helps you make the most of the brain you've got. Whatever your age, we all want to be a little mentally sharper.
Therese received her BA from Carleton College and her MS and PhD in cognitive psychology from Carnegie Mellon University. She completed a post-doc in clinical cognitive neuroscience at the Center for the Neural Basis of Cognition and she’s earned a postgraduate certificate in Organizational Leadership from the Said Business School at the University of Oxford.
In 2004, she founded the Center for Excellence in Teaching and Learning at Seattle University. Therese has also written for the New York Times and Harvard Business Review and "How Women Decide" was named a summer reading title by Oprah.com.
Therese gives talks and leads workshops on how to create more inclusive workplaces. Microsoft, Amazon, Nationwide, Morgan Stanley, the Cleveland Clinic, and TEDX have all asked Therese to give talks on creating more inclusive workplaces.
When she’s not writing or speaking, she loves to spend time with her charming and very bright husband and her adorable but not-very-bright Boston Terrier.
Therese received her BA from Carleton College and her MS and PhD in cognitive psychology from Carnegie Mellon University. She completed a post-doc in clinical cognitive neuroscience at the Center for the Neural Basis of Cognition and she’s earned a postgraduate certificate in Organizational Leadership from the Said Business School at the University of Oxford.
In 2004, she founded the Center for Excellence in Teaching and Learning at Seattle University. Therese has also written for the New York Times and Harvard Business Review and "How Women Decide" was named a summer reading title by Oprah.com.
Therese gives talks and leads workshops on how to create more inclusive workplaces. Microsoft, Amazon, Nationwide, Morgan Stanley, the Cleveland Clinic, and TEDX have all asked Therese to give talks on creating more inclusive workplaces.
When she’s not writing or speaking, she loves to spend time with her charming and very bright husband and her adorable but not-very-bright Boston Terrier.
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