This book describes and examines some fascinating biases and errors we humans are subject to. Some fun quotes/notes:
His capricious performance evoked what lab researchers call Harvard’s Law, “Under the most rigorously controlled conditions of pressure, temperature, volume, humidity, and other variables, the organism will do as it damn well pleases.” - location 296
people rolling dice throw softly when they want to roll low numbers and hard for high numbers. - location 383
Before the drawing, one of the researchers asked the participants at what price they would be willing to sell their cards. The mean offer for the group that was allowed to choose cards was close to $9, while the offer from the group that had not chosen was less than $2. - location 386
When radio became popular in the 1920s and 1930s in the United States, some psychologists worried that the media would infect a vulnerable public with ideas. The fear was that everyone hearing the same message simultaneously might spark some massive, unintended, coordinated behavior. - location 740
So you can imagine the reaction when James Surowiecki, author of the best-selling book The Wisdom of Crowds, strolled into Best Buy’s headquarters and delivered a startling message: a relatively uninformed crowd could predict better than the firm’s best seers.1 Surowiecki’s message resonated with Jeff Severts, an executive then running Best Buy’s gift-card business. Severts wondered whether the idea would really work in a corporate setting, so he gave a few hundred people in the organization some basic background information and asked them to forecast February 2005 gift-card sales. When he tallied the results in March, the average of the nearly two hundred respondents was 99.5 percent accurate. His team’s official forecast was off by five percentage points. The crowd was better, but was it a fluke? Later that year, Severts set up a central location for employees to submit and update their estimates of sales from Thanksgiving through year-end. More than three hundred employees participated, and Severts kept track of the crowd’s collective guess. When the dust settled in early 2006, he revealed that the official August forecast of the internal experts was 93 percent accurate, while the presumed amateur crowd was off by only one-tenth of 1 percent.2 Best Buy subsequently allocated additional resources to its prediction market, called TagTrade.3 The market has yielded useful insights for managers through the more than two thousand employees who have made tens of thousands of trades on topics ranging from customer satisfaction scores to store openings to movie sales. For instance, in early 2008, TagTrade indicated that sales of a new service package for laptops would be disappointing when compared with the formal forecast. When early results confirmed the prediction, the company pulled the offering and relaunched it in the fall. - location 899
research by Richard Nisbett, a psychologist at the University of Michigan, suggests important cultural differences exist between how Easterners and Westerners perceive the causes of behavior. Different economic, social, and philosophical traditions have shaped two distinct perceptions of social events. Easterners provide more situational explanations, while Westerners focus more on the individual. This leads to a host of potential cognitive differences, including patterns of attention (Easterners are attuned to environments and Westerners to objects), beliefs about the degree of control (Westerners believe that they are more in control), and assumptions about change (Easterners are more open to change).9 - location 1253
Exposure to the scent of an all-purpose cleaner prompted study participants to keep their environment tidier while eating a crumbly biscuit. - location 1292
When asked why doctors generally shun checklists, Joseph Britto, a former doctor, quipped, “Unlike pilots, doctors don’t go down with their planes.” - location 1405
Encouraged by these results, Pronovost convinced the Michigan Health & Hospital Association to adopt his checklists. The rate of infection in that state was above the national average. But after using the checklists for just three months, it had dropped by two-thirds. The program saved an estimated fifteen hundred lives and nearly $200 million in the first eighteen months. Pronovost’s work did not go unnoticed. Other states began to consider the program, Time magazine named him one of the one hundred most influential people in the world, and he received a prestigious MacArthur “genius” grant. But then inertia got in the way. Toward the end of 2007, a federal agency called the Office for Human Research Protections charged that the Michigan program violated federal regulations. Its baffling rationale was that the checklist represented an alteration in medical care similar to an experimental drug and should continue only with federal monitoring and the explicit written approval of the patient. While the agency eventually allowed the work to continue, concerns about federal regulations needlessly delayed the program’s progress elsewhere in the United States. - location 1419
Many management theories today look a lot more like feathers glued to wings than airfoils. Consultants, researchers, and practitioners often observe some successes, seek common attributes among them, and proclaim that those attributes can lead others to succeed. This simply does not work. You should be highly skeptical any time you see “the keys to success” or “formulas for winning.” - location 1711
LTCM observed that the correlation between its diverse investments was less than 10 percent over the prior five years. To stress test its portfolio, LTCM assumed that correlations could rise to 30 percent, well in excess of anything the historical data showed. But when the financial crisis hit in 1998, the correlations soared to 70 percent. Diversification went out the window, and the fund suffered mortal losses. “Anything that relies on correlation is charlatanism,” scoffed Taleb. Or, as I’ve heard traders say, “The only thing that goes up in a bear market is correlation.” - location 2073
Gary Klein, a psychologist, suggests what he calls a premortem, a process that occurs before a decision is made. You assume you are in the future and the decision you made has failed. You then provide plausible reasons for that failure. In effect, you try to identify why your decision might lead to a poor outcome before you make the decision. Klein’s research shows that premortems help people identify a greater number of potential problems than other techniques - location 2555
Planning fallacy: people consistently and dramatically underestimate how much something will cost and how long it will take. However, this does not apply to people's judgments about others' projects.
More than forty years ago, Daniel Kahneman was asked to help flight instructors in the Israeli air force sharpen their training skills. After watching the instructors hurl obscenities at the trainees, Kahneman told the instructors about research with pigeons that demonstrated how positive feedback can motivate batter than castigation. One instructor retorted, 'With all due respect, sir, what you're saying is for the birds.' The agitated instructor went on to explain that pilots almost always did worse on their next flight after praise and consistently did better after a tongue lashing. Initially taken aback, Kahneman soon realized that the instructor was committing our third mistake. The instructor believes that his insults caused the pilots to fly better. In reality, their performance was simply reverting to the mean.