This book will complement the author's book on the future of Management Consultancy. While that book examined the structure and trends in the industry this book tackles the more micro questions about how consultants understand what clients value and create value for clients. The author is a leading expert on management consulting and this book will help management consultants to do their jobs successfully.
Being a consultant almost my whole career, I am very much interested in raising the ‘value add’ in my profession. This was my incentive to buy the book. The author has made an honest attempt to structure the business, which is really huge, and creatie chapters for a chunk in the process. She has not convinced me that the recommendations in the book, already set us in the richt direction. There is a lot of interview material in the book which gives it a practical take, but at the same time, I feel the book gets stuck in these anecdotes. A good attempt, but we are not there yet.