Expertise - Supreme knowledge in a given field Content Expert
Specialize or Die vs Generalize and Thrive Process Expertise vs Content Expertise
Job - Laying bricks Career - Building a career Calling - Bringing people closer to God
Consulting Moving upstream Moving toward the real objective, the strategic need, not the tactical implementation
Value Distance The distance between what buyers claim they want and what one determine they really need Wants - Prevailing Winds Needs - Intelligent destinations
The Process/Content Chasm Content Subject matter at issue Localized and specific Specialize or die
Process The way in which things are done and goals are accomplished Consistent They cross industrial, cultural and content boundaries
The Thought Leader Continuum Consultant Highly knowledgeable in a given field of content
Expert Viewed among the leaders in such field evidenced by publications, speeches and citations
THE expert Viewed as preeminent even among experts -multiple books, high-speaking assignments and citations
The thought leader Expert who dominates the field - originates new approaches and introduces new IP on a regular basis
The Icon Thought leader who has reached near-legendary status, known globally, can attract people to come to him or her for very large fees, “wrote the book”
Expected Predictions Publishing
Peer referral - Peer Influence
Focus on marketing fundamentals: Publish in sources that your buyers read Speak at events they attend Network in places they hang out (charity fundraisers, art group, community events
Gatekeepers People who can say no but can’t say yes Never spend any more than a minimum of time with them
Website Not a sales tool but a credibility statement - often completely unnecessary
Strong marketing will generate solicited referrals. Strong results in your projects will generate unsolicited referrals.
Your entire marketing plan is about what your value proposition is ( how you improve the client’s condition), who your ideal buyers are (who is best suited to your value and can pay for it), and how to reach them and allow them to reach you
What Brands are really about A brand is a uniform representation of quality. Quality is in the eye of the beholder.
Informal definition: How people think about you when you’re not around
The ultimate brand is your name
The Brand Pyramid Brand Creation: Establishing the brand, Positioning, Analyzing impact
Brand Building: Books, products, speeches, word of mouth, Integrated, reinforcing promotion
Brand Equity: Your name, High value, Inherent equity, Leveraging
Conversion The act of transforming a prospect into a client
Unified Field Theory of Marketing Your Value Proposition: This is the manner in which you improve the client’s condition
Your ideal client - This is the buyer who has significant need for your value and who has the ability to pay for it, whether a corporate executive (wholesale business) or a consumer (retail business)
Marketing Gravity: This is the attraction you use in multiple media and interaction to attract your ideal buyer.
What do they read? Publish there What do they attend? Speak there Where do they hang out? Network there Whom do they trust? Elevate your brand presence
The Power of the Assertive Expert
The hallmarks of an expert: A continuing flow of intellectual property addressing contemporary issues Predictions: They may not always be correct, but they will be good for though Omnipresence: Experts appear in a wide variety of media and are “in the public square” Frequency: They write a new book every year or two and have weekly or monthly columns Citations: Others cite these experts and use their work to validate their own opinions and approaches Critiques: People love to “take shots” at the experts to try to advance their own standing, their own visibility.
Free value is free value. Provide value that is immediately useful and applicable, not concepts and theories.
You must come across as a peer-level partner and an expert, not a supplicant.
Economic Buyer An economic buyer is a person who has the ability to write a check (have a check issued) for your value without the approval of anyone else.
Feasibility Person (Most people in HR, Training and Development) They have no budget of their own They are usually middlemen and gatekeepers
Logic help people to think but emotions urge them to act.
Creating Crossover Create evangelists Encourage clients (buyers and non buyers alike) to spread the word.
Provide opportunity Invite evangelists to events you host. Ask them to coauthor publications. Cute them in your books.
Use testimonials, references and case studies shamelessly Video testimonials are extremely impressive.
Real wealth is discretionary time
It’s not what you do that’s important. It’s what your create.
Fees are based on value. Value is a function of meeting the objectives, which are business outcomes, accompanied by metrics that indicate progress.
Collaborative, Referral and Subcontractor Fees United States: If someone derives more than 80% from one source, they may be considered an employee, and withholding taxes and company benefits would be required.
Three parts of a sale: initial project, expansion business and referral business
What are your objectives?
Use proposals as confirmations, not as explorations or negotiations Don’t submit a proposal until you have conceptual agreement on objectives, measures of success, and value to the organization. Otherwise, the proposal becomes a negotiating document, and the options you have listed will be the point of departure to negotiate downward.
When asked prematurely about fees, reply, “ I don’t know” Don’t be cornered. Simply tell the buyer that you can’t quote a fee until you have more information.
Respond to “ scope creep” with I’ll send a new proposal
It is better to do something pro bono than to do it for a low fee Don’t allow yourself to be pegged as a “Cheap resource” Never do pro bono work for a profit-making entity
At least every two years, consider jettisoning the bottom 15 percent
At year-end, always emphasize early payment
Start wit payment terms maximally beneficial to you every time
Offer incentives for one-time full payments (5-10%)
Read the fine prints, then push back
Never accept payment subject to conditions to be met on completion
Focus on improvement(innovation), not on problem solving
Always be prepared to walk away from business
“If you have to ask how much it is, you can’t afford the purchase”
Proposal writing
A proposal is a summation of conceptual agreement. The sale is made prior to the proposal.
Conceptual Agreement Occurs with an economic buyer in advance of creating a proposal.
Objectives Business outcomes to be achieved
Metrics/Measure of success Indicate progress and completion
Value The impact of meeting the objectives
You are not your resume. You are the peer across the table.
The Nine components of a proposal Situational Appraisal Objectives Metrics Value Timing Joint Accountabilities Terms and conditions
Total Days To Cash (TDTC) Never bill net 30- it usually takes longer
The Concept of Value My fee is based on my contribution to the project and represent to a dramatic return on investment (ROI) for you and equitable compensation for me.
Hourly Rate Arbitrary, based on time use
Create value Promote the value Create equitable fees for the value
Value Distance Do you have room for me? Vs What can you do for me?
High Fee + Low Commitment = No sale Low fee + Low Commitment = Apathy Low fee + High Commitment = Opportunity wasteland High fee + High Commitment = Reciprocal Value
Converting to value Convert business outcome into value
What would that mean in savings, improvements, revenue, profit?
Value is about enhanced results, not frantic activity. People are not paid take action, they are paid to achieve results.
Value is improved condition, improving performance and raising the bar. Value can be quantified (Improved sales, higher market share, less attrition) It can also be qualitative (improved aesthetics,!greater feelings of security, greater comfort) Standards of value change.1%.
Luxury has a short half-life. Once used or applied a second time, it becomes a need, then an expectation, then barely a blip on one’s comfort radar screen.
Modern perception of failure Speed Minimal disruption Autonomous control
Demonstrate Value: Behaviour, testimonials, case studies and references
Behind every corporate objective is a personal objective.
Reduce turnover Increase profit Improve teamwork Create remote access for clients Open new markets
The Attack of the Esteem Monsters
Success is undermined by low esteem, which is caused by fear. And fear is entirely removable if we have the courage of our talent
Hypertraits The only way to coast is downhill, if you are not climbing, you’re not growing In matters of taste, swim with the tide, in matters of principle, stand like a rock z- Thomas Jefferson
Confidence is the honest to God belief you can help others. Arrogance is the belief that you have nothing left to learn yourself. Smugness is arrogance without the talent
Assessment is diagnostic. Remedies are prescriptive Absence of evidence is not evidence of absence
This book is worth the read if for nothing more than its discussions on pricing and handling written agreements and work contracts. Very useful information. 4 out of 5 stars.