Rate this book

IT Service Management for Newbies: Expert Guidance for Beginners

Name: IT Service Management for Newbies: Expert Guidance for Beginners (ITSM Book 1)
Rating: 4.25 (1 reviews)

William Edwards

Rate this book

Top Quality Introduction to IT Service Management based on ITIL®

If your goal is to learn about IT Service Management and how to apply it within the workplace or simply to pass your ITIL® Foundation exam, this guide is for you. IT Service Management for Newbies offers the easy-to-understand, yet comprehensive introduction to ITIL best practice guidance you need in order to succeed.

Here's What You'll Discover Inside

• A Quality Overview of the IT Service Management Discipline
• Includes Complete Descriptions of All 26 ITIL Processes
• Full Service Lifecycle Description
• Many Helpful Illustrations and Tips
• How to Implement IT Service Management
• Excellent Exam Prep for the ITIL Foundation Exam

This book provides a comprehensive introduction to the subject without dumbing-down or missing out any important information. Includes complete and easy-to-understand breakdown of the IT Service Management discipline and the ITIL framework, that cuts through all the management-speak and covers the full service lifecycle and all 26 ITIL processes.

Written for anyone who wants to learn about IT Service Management and ITIL for whatever reason, including IT professionals and those who interact with them in the business, anyone studying for the ITIL Foundation Examination and senior executives who need an overview of this best practice.

ITIL® is a Registered Trademark of AXELOS Ltd

135 pages, Kindle Edition

First published October 4, 2014