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Paperback
Published January 3, 2025
Recognize what is and isn't in your control.
Exert control where possible.
Stop thinking about things you can't control.
Track your progress in this skill (p. 46-47).
Take time to process feedback.
Reflect on what you heard (and what you think you heard).
Identify the part of the criticism worth acting on.
Echo what you heard back to the critic to get more information/clarity.
Deliver needed changes (p. 63).
Ask a question.
Make a prediction.
Build a step-by-step plan.
Observe the results as you execute the plan.
Document the results.
Draw a conclusion.
Repeat as necessary (p. 199)
State your value.
Identify an action that didn't match the value.
Find a circumstance when your action did match your value.
Map how to bridge the gap between action and value. (I personally find this step vague and unclear, but perhaps it has to be to work for every possibly type of gap.)
Track and refine as needed (p. 213).