PROMPTING LIKE A PRO: Mastering AI Prompts for Customer Support Excellence

by Lakshmi Menon

Prompting Like a Mastering AI Prompts for Customer Support Excellence. Your ultimate guide to faster, smarter, and more human AI-powered support. In today’s world of instant expectations and smart automation, one thing separates great customer support from the the ability to prompt AI clearly and effectively. Whether you're a support agent, team leader, start-up founder, or just curious about the future of AI in customer service — this book will transform the way you work. Written in a clean, approachable style by AI educator Lakshmi Menon, Prompting Like a Pro is your go-to playbook for crafting prompts that help AI tools deliver empathetic, accurate, and lightning-fast replies. What You'll What prompt engineering is — and why it matters in support. Types of prompts (instructional, role-based, constraint-based) How to create reusable prompt templates for FAQs, refunds, escalations & more. Ways to sound human with AI — even in stressful customer moments. Real-life case studies that show how teams saved hours and improved satisfaction. Tools & strategies for integrating prompts into your daily workflow. The future of prompting — and how to stay ahead of the curve. Who It’s Customer service pros and team leads AI enthusiasts and early adopters. Start-ups and small businesses automating their support. Anyone tired of writing the same reply over and over again! This isn’t a technical manual — it’s a practical, human-centred guide to using AI better. You’ll walk away with confidence, tools, and templates you can use right now to boost your speed, empathy, and customer satisfaction. Whether you're using ChatGPT, a helpdesk platform, or a custom chatbot — this book will help you prompt like a pro. Buy now and bring your customer support into the AI age — with clarity, kindness, and efficiency.

17 pages, Kindle Edition

Published June 20, 2025

About the author

I have been writing since my teenage days. So far I have published 4 novels - The Second Choice, Cherished,Before the Sunset and Vanished Girl. I have also contributed to 3 anthologies.
Apart from writing and reading, I also enjoy travel and explore new places, as and when time permits. I also enjoy writing about some of those travels as blog posts and travel guides.
Presently, I am busy with writing a children's book and a travel book.

I love meeting other writers and getting connected.

I have also written a novel in Malayalam - Veendum yaatra, which was published as a serial novel years ago in a popular magazine, and I have recently got it published as a book.