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Problem Management for Newbies: Expert Guidance for Beginners
Top Quality Introduction to Problem Management based on ITIL®
The business benefits of good Problem Management, including cost savings, reduced disruption and increased customer satisfaction, provide sufficient justification for any business to prioritise investment in the discipline. However, it is a sad fact that many organisations remain trapped in a reactive cycle of dealing with incidents but failing to address their underlying causes.
Based on the ITIL Best Practice framework from the OGC (Office of Government Commerce), this book provides a comprehensive introduction to this important discipline.
• Quality Overview of the Problem Management Discipline
• ALL of the Problem Management Techniques Described in ITIL
• Including Full Kepner-Tregoe Problem Analysis Description
• How to Improve Your Logic and Intuition
• How to Implement Problem Management
• Complete ITIL Problem Management Process Description
ITIL Foundation Examination
The ITIL Foundation Certification requires candidates to have a reasonable working knowledge of the Problem Management process. This book goes beyond the level of knowledge required for this process and, as such, provides excellent additional study material for the foundation examination.
ITIL® is a Registered Trademark of AXELOS Ltd
The business benefits of good Problem Management, including cost savings, reduced disruption and increased customer satisfaction, provide sufficient justification for any business to prioritise investment in the discipline. However, it is a sad fact that many organisations remain trapped in a reactive cycle of dealing with incidents but failing to address their underlying causes.
Based on the ITIL Best Practice framework from the OGC (Office of Government Commerce), this book provides a comprehensive introduction to this important discipline.
• Quality Overview of the Problem Management Discipline
• ALL of the Problem Management Techniques Described in ITIL
• Including Full Kepner-Tregoe Problem Analysis Description
• How to Improve Your Logic and Intuition
• How to Implement Problem Management
• Complete ITIL Problem Management Process Description
ITIL Foundation Examination
The ITIL Foundation Certification requires candidates to have a reasonable working knowledge of the Problem Management process. This book goes beyond the level of knowledge required for this process and, as such, provides excellent additional study material for the foundation examination.
ITIL® is a Registered Trademark of AXELOS Ltd
103 pages, Kindle Edition
First published November 14, 2014
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