The Seven Principles of Professional Services: A field guide for successfully walking the consulting tightrope

by Shane Anastasi, Godard Abel (Foreword), Tom McGrath (Editor)

The Seven Principles of Professional Services details the prerequisite knowledge that every consultant must master when delivering complex professional services. Coupled with the author's and his industry colleagues' real life examples of success and failure, these principles provide every consultant with actionable guidance to improve their service quality. Professional services consultants are walking a dangerous high wire between the success of their customers and the ongoing success of their firm. To maintain balance and walk this tightrope successfully, a consultant needs a strong set of principles that can be relied upon in the heat of a customer engagement. Through detailed analysis of his own experience as a consultant, a customer, and a professional services executive, Shane describes in detail the seven principles of professional services that have led him and others to repeated success. If you have been a consultant for ten minutes or ten years, this book will help you assess how well you deliver your service today and enable you to identify ways to elevate it in the future. Doing so will benefit your customer, your firm and your career.

Genres: Business

260 pages, Paperback

First published December 3, 2014

Reviews

[Craig Broadbent · Rating 5 out of 5]

By outlining the principles, Shane has made it possible to use these principles in pretty much any environment where you are delivering large scale work with multiple stakeholders in complex environments. By making these principles easy to understand, you can save millions on ensuring your projects stay on track and deliver outcomes for customers.

[Dr. Jeevashi Pareemanen · Rating 3 out of 5]

It can be a helpful book for newhires with minimal experience in the field and a recall to best practices for those who have had no recent contact with such a career.

[Josip Nad · Rating 4 out of 5]

Reasonable advices for consultants, even for freelance specialists. However, I expeceted more ...

[Pankaj Trivedi · Rating 5 out of 5]

Must read for Professional Services Consultant.