तक्रार-तंत्र : गुणवत्ता आणि जबाबदारी ची गुरुकिल्ली

by Shreekant Shiralkar, Dhananjay Bapat

तक्रार माध्यमातून एक गुणवत्ता, जवाबदारी सारख्या सामाजिक प्रगतीस सुकर ठरेल अशी अपेक्षा आणि दृष्टिकोन बाळगून "तक्रार-तंत्र : गुणवत्ता आणि जबाबदारी ची गुरुकिल्ली " हे पुस्तक, समस्या सोडवण्यासाठी एक प्रभावी मार्गदर्शिका ठरेल.
पुस्तकात तक्रारींचे विविध प्रकार, त्यांना सोडविण्याचे प्रभावी उपाय, आणि ग्राहक हक्कांची जाणीव करून देणारी सुसंगत माहिती दिली आहे.
कॉमिक्स, ऑडिओ सारांश अश्या घटकांनी, पुस्तकाची रचना, वाचकांना मुद्दा सोप्या पद्धतीने समजेल.
QR कोड द्वारे तक्रार प्रणालीचा थेट लिंक दिला आहे, ज्यामुळे पुस्तकातील दृष्टिकोन तात्काळ लागू करू शकतील .

Kindle Edition

Published July 29, 2025

About the author

Shreekant is a senior management professional with experience on leading and managing business functions as well as technology consulting. He is presently consolidating Analytic practice, for a leading technology company that provides, IT services, consulting & business solutions.

He established Public Service business in India for Accenture, Launched and developed the 'Shell Gas' business in India for a JV of Shell. In his earlier tenure he grew SAP Technology business for Tata Consultancy Services Ltd. by winning strategic client(S) in new & existing geographies, creating innovative service offerings and played key role in organizational restructuring and formation of Industry Solution Unit.

He played critical role in multiple transformation programs for Bharat Petroleum Corporation Ltd. including design of their supply chain strategy.

He has mentored authors, published best seller books & white papers on technology and holds patents on technology & service delivery.

He specializes on Realizing concepts to value. creation stage, Innovation & Transformation, and Building Organization