What do you think?
Rate this book
The Future of Automotive Finance and Insurance: How to Build World-Class Culture and Transform Your Dealership for Tomorrow's Market
The traditional car dealership is dying—but innovative F&I approaches are creating record profits for those willing to evolve.
Today's car buyers want a 45-minute in-store process, transparent pricing, and digital options—and they'll go elsewhere if you can't deliver. In The Future of Automotive Finance & Insurance, industry veteran Joel Kansanback reveals how forward-thinking dealerships are meeting these demands while significantly increasing their F&I profits.
Drawing on insights from the highest-performing dealerships in America, Kansanback provides a practical framework for transforming your business. You'll discover how positive culture reduces the 73 percent turnover rate plaguing dealerships, how to train teams for consultative rather than transactional sales, and how to create an ecosystem of repeat business.
This essential guide shows dealership leaders how
Build a visionary management team that inspires productivityImplement digital retail tools that customers actually useNavigate compliance challenges with confidencePresent F&I products earlier and more effectivelyCreate the 45-minute in-store process modern buyers demandFor dealership owners, GMs, and F&I professionals ready to thrive in tomorrow's market, this book delivers the strategies proven to work in today's most successful automotive retail operations.
Today's car buyers want a 45-minute in-store process, transparent pricing, and digital options—and they'll go elsewhere if you can't deliver. In The Future of Automotive Finance & Insurance, industry veteran Joel Kansanback reveals how forward-thinking dealerships are meeting these demands while significantly increasing their F&I profits.
Drawing on insights from the highest-performing dealerships in America, Kansanback provides a practical framework for transforming your business. You'll discover how positive culture reduces the 73 percent turnover rate plaguing dealerships, how to train teams for consultative rather than transactional sales, and how to create an ecosystem of repeat business.
This essential guide shows dealership leaders how
Build a visionary management team that inspires productivityImplement digital retail tools that customers actually useNavigate compliance challenges with confidencePresent F&I products earlier and more effectivelyCreate the 45-minute in-store process modern buyers demandFor dealership owners, GMs, and F&I professionals ready to thrive in tomorrow's market, this book delivers the strategies proven to work in today's most successful automotive retail operations.
186 pages, Kindle Edition
Published October 21, 2025
8 people are currently reading
570 people want to read
Ratings & Reviews
Friends & Following
Create a free account to discover what your friends think of this book!
Community Reviews
Displaying 1 - 12 of 12 reviews
January 6, 2026
Joel Kansanback’s The Future of Automotive Finance and Insurance is a crucial, eye-opening manifesto for any dealership leader who recognizes that the status quo is a path to obsolescence. This book brilliantly diagnoses the existential pressures facing traditional automotive retail, from digital-native customer expectations to crippling employee turnover and provides a comprehensive, actionable blueprint not just to adapt, but to thrive and set new profit records.
Kansanback’s central thesis is both stark and inspiring: the dealership model isn't dying; it’s evolving, and the F&I department is the key to its profitable future. He moves beyond simple technological fixes to address the core foundation: culture. His data-driven insight that positive culture directly combats the industry's 73% turnover rate is a game-changer, framing people strategy as the most critical business strategy. The focus on building visionary management and retraining teams for consultative F&I interactions transforms the department from a perceived hurdle into a valued part of the customer experience.
The book is exceptionally practical. Each chapter delivers proven strategies from top-performing dealerships, covering the essential pillars of transformation: cultivating leadership, implementing effective digital tools, mastering compliance, and, most importantly, redesigning the entire sales process around the modern demand for transparency and speed. The guidance on presenting F&I products earlier and creating a seamless 45-minute in-store process is worth the price of admission alone.
Written with the authority of a seasoned insider, Kansanback’s prose is direct, clear, and urgently persuasive. This is not theoretical futurism; it is a field-tested playbook for building a resilient, customer-centric, and highly profitable “ecosystem of repeat business.”
For any dealership owner, GM, or F&I professional feeling the seismic shifts in the market, this book is an indispensable guide. It provides the mindset, the methods, and the motivation to not only meet tomorrow’s market but to define it. A masterclass in transformational leadership for the automotive age.
Kansanback’s central thesis is both stark and inspiring: the dealership model isn't dying; it’s evolving, and the F&I department is the key to its profitable future. He moves beyond simple technological fixes to address the core foundation: culture. His data-driven insight that positive culture directly combats the industry's 73% turnover rate is a game-changer, framing people strategy as the most critical business strategy. The focus on building visionary management and retraining teams for consultative F&I interactions transforms the department from a perceived hurdle into a valued part of the customer experience.
The book is exceptionally practical. Each chapter delivers proven strategies from top-performing dealerships, covering the essential pillars of transformation: cultivating leadership, implementing effective digital tools, mastering compliance, and, most importantly, redesigning the entire sales process around the modern demand for transparency and speed. The guidance on presenting F&I products earlier and creating a seamless 45-minute in-store process is worth the price of admission alone.
Written with the authority of a seasoned insider, Kansanback’s prose is direct, clear, and urgently persuasive. This is not theoretical futurism; it is a field-tested playbook for building a resilient, customer-centric, and highly profitable “ecosystem of repeat business.”
For any dealership owner, GM, or F&I professional feeling the seismic shifts in the market, this book is an indispensable guide. It provides the mindset, the methods, and the motivation to not only meet tomorrow’s market but to define it. A masterclass in transformational leadership for the automotive age.
November 10, 2025
‘Dealership F&I is truly my passion’ – A very valuable book!
Minnesota author Joel Kansanback earned his degree in Business Administration from Minnesota State University Mankato and is the founder of Automotive Development Group, promoting Proactive Selling and Development Systems. His career goal has been focused on talent acquisition, training, team building and creating winning cultures. While his book is invaluable to car dealership owners, the information shared is also enlightening to all of us who are in the market for purchasing new automobiles!
In his Introduction Joel states, ‘Convenience, innovation, and less in-person time throughout a sale are the terms highly valued by today’s customers…When the trip to the dealership only involves the tasks they want to go there for, consumers exhibit almost no resistance to the car-buying process…a positive culture in your dealership can boost sales, increase F&I profits, provide customer returns, and bring you into automatic compliance.’ ‘Dealerships can overcome the biggest challenges of the next decade and reach even higher levels of success and profitability.’
With accessible writing style and well-documented advice concepts, Joel’s guide partners directly with dealers and executive teams to fix what matters: dealership operations, Finance and Insurance training, digital management tools, and leadership accountability. ‘Joel’s showing today’s automotive dealership operators how to fix what’s broken.’ A fine resource manual!
Minnesota author Joel Kansanback earned his degree in Business Administration from Minnesota State University Mankato and is the founder of Automotive Development Group, promoting Proactive Selling and Development Systems. His career goal has been focused on talent acquisition, training, team building and creating winning cultures. While his book is invaluable to car dealership owners, the information shared is also enlightening to all of us who are in the market for purchasing new automobiles!
In his Introduction Joel states, ‘Convenience, innovation, and less in-person time throughout a sale are the terms highly valued by today’s customers…When the trip to the dealership only involves the tasks they want to go there for, consumers exhibit almost no resistance to the car-buying process…a positive culture in your dealership can boost sales, increase F&I profits, provide customer returns, and bring you into automatic compliance.’ ‘Dealerships can overcome the biggest challenges of the next decade and reach even higher levels of success and profitability.’
With accessible writing style and well-documented advice concepts, Joel’s guide partners directly with dealers and executive teams to fix what matters: dealership operations, Finance and Insurance training, digital management tools, and leadership accountability. ‘Joel’s showing today’s automotive dealership operators how to fix what’s broken.’ A fine resource manual!
November 14, 2025
Preparing for Change
This book made me think about how quickly things change in the business world. Many times, we believe that what works today will continue to work tomorrow, but that is not true. The way we treat our team and our customers has a big impact on results. Creating a work environment where people feel valued and trained to do their best is more important than any technology or process. I also realized that listening to the customer, giving clear information, and adapting to their needs is not only a strategy but also a way to build trust and loyalty.
This book reminds me that the future belongs to those who are willing to change, learn, and improve constantly. It shows that small actions, like supporting employees and understanding clients, make a big difference over time.
This book made me think about how quickly things change in the business world. Many times, we believe that what works today will continue to work tomorrow, but that is not true. The way we treat our team and our customers has a big impact on results. Creating a work environment where people feel valued and trained to do their best is more important than any technology or process. I also realized that listening to the customer, giving clear information, and adapting to their needs is not only a strategy but also a way to build trust and loyalty.
This book reminds me that the future belongs to those who are willing to change, learn, and improve constantly. It shows that small actions, like supporting employees and understanding clients, make a big difference over time.
December 10, 2025
Great book about the business of cars
This book gave me a much clearer idea of how a dealership works from the inside. I am always interested in learning about new types of businesses, and the dealership world was completely new to me. I’m not someone who follows cars or knows much about how these places are run, so it was interesting to learn something different. The author walks you through the finance and insurance part and then shows how the people inside the store actually keep everything moving. It’s written in a way that lets you follow the logic without feeling overwhelmed. I also liked seeing how each step of the sales process shapes the customer’s experience. It helped me understand how these businesses measure what they do and how small improvements can change the entire flow. By the end, I understood the business in a way I didn’t expect.
This book gave me a much clearer idea of how a dealership works from the inside. I am always interested in learning about new types of businesses, and the dealership world was completely new to me. I’m not someone who follows cars or knows much about how these places are run, so it was interesting to learn something different. The author walks you through the finance and insurance part and then shows how the people inside the store actually keep everything moving. It’s written in a way that lets you follow the logic without feeling overwhelmed. I also liked seeing how each step of the sales process shapes the customer’s experience. It helped me understand how these businesses measure what they do and how small improvements can change the entire flow. By the end, I understood the business in a way I didn’t expect.
November 13, 2025
The automotive and auto insurance sector worldwide is experiencing an economic crisis that is straining the system, with price increases that are difficult for customers to cope with, skyrocketing costs, and a dwindling capacity to cover claims. With a highly innovative approach, author Kansanback reveals how forward-thinking dealerships are meeting their customers' demands. With clear and engaging explanations, this book is undoubtedly a must-read for anyone involved in the industry.
What I liked most about this practical book is that it includes easy and dynamic explanations. In my opinion, it's certainly a very comprehensive book. This author covers many of the topics that concern salespeople. Definitely, a book to recommend.
What I liked most about this practical book is that it includes easy and dynamic explanations. In my opinion, it's certainly a very comprehensive book. This author covers many of the topics that concern salespeople. Definitely, a book to recommend.
November 14, 2025
The ideal guide for leadership.
“The future of automotive finance and insurance" is an interesting guide that will entice people who work in this field. It talks about the art of selling cars and finance, which is now disappearing due to the constant changes in the market. Generally, people go for digital purchases instead of in-person purchases and that is affecting car selling. That’s why Joel Kansanback offers a practical guide to aid people who need to innovate this business, prepare teams to be effective at selling, prepare an online page with benefits for customers, among other ideas to implement.
The points mentioned here are well-developed with examples that help understand the nitty-gritty of the guide. In a nutshell, it’s the ideal guide to improve dealership business.
“The future of automotive finance and insurance" is an interesting guide that will entice people who work in this field. It talks about the art of selling cars and finance, which is now disappearing due to the constant changes in the market. Generally, people go for digital purchases instead of in-person purchases and that is affecting car selling. That’s why Joel Kansanback offers a practical guide to aid people who need to innovate this business, prepare teams to be effective at selling, prepare an online page with benefits for customers, among other ideas to implement.
The points mentioned here are well-developed with examples that help understand the nitty-gritty of the guide. In a nutshell, it’s the ideal guide to improve dealership business.
November 15, 2025
This book is very interesting.
This book is very interesting; it talks about the future, how the automotive business is changing, and how the automotive sector is constantly evolving, including how dealerships are also evolving. The best thing about this book is that it gives us the tools to take advantage of these changes. There's an important message in this book: we shouldn't be nostalgic for the past. For me, this has a significant message, especially in business. The author presents real-world dealership case studies that we can analyze to find solutions as consumers. Without a doubt, this book is ahead of its time, which is incredibly valuable for us to be able to build successful automotive businesses in the near future.
This book is very interesting; it talks about the future, how the automotive business is changing, and how the automotive sector is constantly evolving, including how dealerships are also evolving. The best thing about this book is that it gives us the tools to take advantage of these changes. There's an important message in this book: we shouldn't be nostalgic for the past. For me, this has a significant message, especially in business. The author presents real-world dealership case studies that we can analyze to find solutions as consumers. Without a doubt, this book is ahead of its time, which is incredibly valuable for us to be able to build successful automotive businesses in the near future.
November 13, 2025
The Future of Automotive Finance and Insurance by Joel Kansanback is a must-read book for anyone in the car business, specifically in the USA. It’s no secret that car dealerships everywhere are struggling, but that doesn’t spell the end for the automotive industry. In this book, Kansanback outlines how dealerships can innovate and not only survive but thrive. The book covers everything from management to compliance and meeting modern customer needs and expectations. With clear guidelines and a wealth of insight, US-based car dealerships will find loads of valuable tips and information. If you or someone you know is struggling in this industry, make sure to buy them this book!
November 14, 2025
The Future of Automotive Finance and Insurance by Joel Kansanback is an exceptional and certainly relevant guide for anyone who is in the dealership business who wants to thrive, not just survive, in a rapidly changing market.
This book provides us readers with exactly what its title promises: a clear, forward-thinking vision for transforming traditional dealership models into efficient, customer-centered, and profitable operations.
The book is really clear and honest and I'd recommend it.
This book provides us readers with exactly what its title promises: a clear, forward-thinking vision for transforming traditional dealership models into efficient, customer-centered, and profitable operations.
The book is really clear and honest and I'd recommend it.
October 4, 2025
💯💯💯💯💯
This entire review has been hidden because of spoilers.
October 31, 2025
Amazingly informative
Great book for when your start your own car dealership. Highly informative and great for salesman. Definitely recommend for car sales to boost
Great book for when your start your own car dealership. Highly informative and great for salesman. Definitely recommend for car sales to boost
December 17, 2025
I am not in car sales but this seems like it has good advice and sales strategies for people who are.
Displaying 1 - 12 of 12 reviews