Business Statistics

by Mario F. Triola

This highly accessible text gives students a solid foundation in traditional inferential statistics with the concepts of quality, variability, and process unifying themes. It covers three important features of data-center, distribution shape, and variation-for processes as well as for populations. The book also explores whether a process is statistically stable and show how analysis of an unstable process can easily lead to incorrect, misleading, and costly decisions. It develops control charts and uses them as a statistical tool to track processes. It also covers the techniques for measuring and understanding variation, and details its effects on costs and quality.

848 pages, Paperback

First published December 31, 1993