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Ask John: Straight-talking, common sense from the front line of management
John Timpson CBE is one of the UK’s most successful businessmen. He is Chairman of the eponymous high street cobblers, key cutters, engravers and watch repairers, with more than 1,300 branches throughout the UK and Ireland and a turnover of £180m.
John is hugely admired across the business world for the ‘Upside Down Management’ techniques that put the growth of the business in the hands of its employees – or of John’s colleagues, as they are called.
John’s Daily Telegraph column, ‘Ask John’, has been dispensing straight-talking, no-nonsense business advice for more than five years. This book collects and expands the very best from that column for the first time.
From why low cost will never be a real substitute for proper customer service to the etiquette of employing interns, John’s honest, common-sense business advice should be required reading for anyone running a business – whatever the size.
John is hugely admired across the business world for the ‘Upside Down Management’ techniques that put the growth of the business in the hands of its employees – or of John’s colleagues, as they are called.
John’s Daily Telegraph column, ‘Ask John’, has been dispensing straight-talking, no-nonsense business advice for more than five years. This book collects and expands the very best from that column for the first time.
From why low cost will never be a real substitute for proper customer service to the etiquette of employing interns, John’s honest, common-sense business advice should be required reading for anyone running a business – whatever the size.
288 pages, Kindle Edition
First published November 6, 2014
1 person is currently reading
3 people want to read
About the author
John Timpson
67 books3 followersJohn Harry Robert Timpson OBE was a British journalist, best known as a radio presenter.
His experiences in broadcasting provided Timpson with material for several books: "Today and Yesterday" (1976), "The Lighter Side of Today" (1983) and "The Early Morning Book" (1986). After his retirement from the BBC he returned to Norfolk and continued writing, especially about England and East Anglia in particular. These included a novel "Paper Trail" published in 1989 and two works on the quirks and oddities of English life - "Timpson's England" (1987) and "Timpson's Towns" (1989). Subsequent books included "Timpson’s English Villages" (1992), "Timpson’s Other England (1993)", "Timpson’s English Country Inns" (1995) and "Timpson on the Verge" (2002).
In 1987 he was awarded an OBE for his services to broadcasting.
His experiences in broadcasting provided Timpson with material for several books: "Today and Yesterday" (1976), "The Lighter Side of Today" (1983) and "The Early Morning Book" (1986). After his retirement from the BBC he returned to Norfolk and continued writing, especially about England and East Anglia in particular. These included a novel "Paper Trail" published in 1989 and two works on the quirks and oddities of English life - "Timpson's England" (1987) and "Timpson's Towns" (1989). Subsequent books included "Timpson’s English Villages" (1992), "Timpson’s Other England (1993)", "Timpson’s English Country Inns" (1995) and "Timpson on the Verge" (2002).
In 1987 he was awarded an OBE for his services to broadcasting.
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