Drawing on his experience in the MIT-Harvard Public Disputes Program, a leading mediator and his co-author provide the first jargon-free guide to consensual strategies for resolving public disputes—indispensable to citizen activists and to business and government leaders.
I started reading this years ago (possibly in 11.somethingorother at MIT), but never got through it. Now was able to finish it, but didn’t get too much out of it. The book tries to explain too much through its anecdotes, and doesn’t paint a particularly clear picture. While discussing consensus-based problem solving, it doesn’t deal with the all too common case of a bad actor—here, someone who wants to take ~all the gains from a new solution, leaving everyone else only slightly better off.