This is a great and important book. Halpern is a psychiatrist, so she does use some language and concepts from psychology that may alienate some readers, but if you ignore the references to Frood and his heirs, you will find a call to arms that is theoretically sophisticated and humanly compelling. Halpern argues that the model of the emotionally detached physician is not just alienating to patients but bad for diagnosis and treatment, the areas that proponents of emotional detachment were attempting to protect from irrationality. She's absolutely correct.
Halpern also develops, albeit a little more implicitly, a compelling critique of the autonomy paradigm that has been regnant in American medicine since the rise of bioethics as a discipline. She describes, again without using this precise language, a model of the physician as an intellectually curious guide through the process of illness that helps patients see themselves through their illness and acquire the hope and perspective to find meaning in and through the setbacks they confront during illness and treatment.
Halpern has helped my practice of situational awareness in navigating the human experience of the ICU with patients and families and has expanded my theoretical base. Strongly recommended for intellectually curious physicians.