Demonstrating effectiveness and value: a process for evaluating technical communication products and services.: An article from: Technical Communication

About the author

Saul Carliner is Interim Chair and Professor in the Department of Education at Concordia University in Montreal, where his research and teaching focus on the design of materials for learning and communication, the management of groups who produce these materials, and the transfer of research to practice.

Also an industry consultant, he serves as Research Director for Lakewood Media and has provided strategic analysis, design, and evaluation services for organizations like the Bronx Zoo, Equitas, Lowe’s, ST Microelectronics, Turkish Management Centre, and several government agencies.

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