Ricky Smith and Jerry Wilson have produced a second edition of this quick, easy read for any organization looking for a number of focused, easily implemented actions which can be expected to produce big improvements in effectiveness. They lay out those critical aspects of Planning and Scheduling without which any Planning and Scheduling system will fail to produce the desired results. Each chapter contains high-lighted Key Principles which quickly summarize important points. Buy a copy for every manager, supervisor, planner and scheduler.