For Beth Seager, dealing with fearsome coworkers and fighting fires has inadvertently become a part of her job description. As a Manager of Admissions for the British National Health Service, Beth is desperate to find a way to free up more beds for sick patients while maintaining her sanity in a volatile work environment. While management continues to implement one faulty plan after another and with no investment dollars in sight, Beth searches for an effective way to improve patient services throughout the healthcare system. Over a series of secret tutoring sessions from her brother in law in the States, and with the help of a tenacious professor and her skeptical husband (a self described venture capitalist with a heart) Beth discovers that it is possible to achieve system wide improvements through the application of Eli Goldratt's Theory of Constraints. Written as a witty and entertaining novel with unforgettable characters, this business book shows you how to apply Eli Goldratt's theories to the healthcare and service industries.
Julie Wright holds TOCICO certifications in Operations Management, Finance and Measures, Critical Chain Project Management and Thinking Processes. After attending the AGI Academy, Julie Co-Authored We All Fall Down - Goldratt's Theory of Constraints for Healthcare Systems. She conducted research for this book during her employment within the British National Health system. She is now the Director of Education for TOCH Inc., a Dallas, Texas company founded for the sole purpose of introducing TOC to large scale healthcare providers.
This book was long, but I'm such a story hound that it kept my interest all the way through. I like business books that seek to show you the concepts through story, rather than telling with facts and charts alone. And this was a good story - particularly since I work in health care! It would be nice to have an appendix at the end where all of the Theory of Constraints stuff is summarized and packaged, but I'm assuming there are plenty of other reference books out there containing that info.
Intriguing approach to theory and in particular the theory of constraints in a health care setting. Although it is a hypothetical situation, the processes used to introduce and utilze the theory seemed sound and applicable to the 'real-world'.