Good book, though I disagree with them throughout. They use non directional teaching methods which I am not crazy about. I do see the up side to being non directional with students, but not so much as a golden rule. I think non directional teaching comes off as confusing, manipulative, and dishonest when practiced to an extreme. The book does offer a lot of direction for writing center tutors and was an immense help in training me to tutor using writing center methodology. Some of the ideas in the book put me off and I think would put many students off as well. I think I might prefer a more traditional tutoring style.