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Achieving Emotional Literacy

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High IQ alone doesn't make a person smart. Without emotional intelligence -- the ability to understand and manage your feelings and how the feelings of others affect you -- your chances of having a successful and happy life are very slim. Dr. Claude Steiner has taught emotional literacy to groups and individuals for twenty years. Now, in this step-by-step audiobook, Dr. Steiner tells you how to increase your own emotional literacy. You will hear Dr. Steiner's clear and systematic response to the emotional blocks that hold us back. He will tell you how to:
Reverse the dangerous self-destructive emotional patterns that can rule a person's life
Open your heart and mind to honest and effective communication
Survey the emotional landscape
Take responsibility for your emotional life


"Achieving Emotional Literacy" gives you the tools to develop meaningful and loving personal relationships, become more effective in business situations, and bring new joy and satisfaction into every aspect of your life.

235 pages, Hardcover

First published October 2, 1997

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About the author

Claude M. Steiner

18 books12 followers

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Displaying 1 - 8 of 8 reviews
Profile Image for JP.
1,163 reviews51 followers
May 18, 2013
Within the emotional intelligence topic, this book focuses on the intrapersonal dimensions. The writing is weak and the content banal. The overall message feels aligned to a very self-centered pyschology. I was happy to consider the concepts with an open mind and glad to learn that emotional intelligence can be learned. But the incessant theme of "strokes" became tiresome, and a quick scan of the rest of the last half seemed to indicate more of the same. I elected not to finish, which is rare.
Profile Image for Brian Wilkerson.
Author 5 books30 followers
July 16, 2024
This is a useful book for learning about Emotional Literacy, and that's it. It's useful. It's not for engaging narration.
Its kind of like a textbook, with teaching sections, writing exercises and summaries at the end of the chapter. The author is upfront about this. The book is meant to train the reader in emotional literacy.

There are some personal touches. The author will include a joke here and there and share some personal experiences, but only when they relate to the lesson. On the whole, this is a book with practical lessons. The assumption is the reader wants to develop emotional literacy by practicing with someone. It's not a book /about/ emotional literacy.

Even so, I enjoyed reading it. This is simple language for a profound subject.
Profile Image for Maudg.
98 reviews4 followers
November 15, 2020
Livre sur l’intelligence émotionnelle se basant sur l’Analyse transactionnelle et offrant peu de contenu nouveau si on a déjà des bases en AT. Je n’aime les livres où l’auteur passe les 20-30 premières pages à vendre son concept (j’ai déjà acheté le livre!) et nous fait patienter avant d’arriver au contenu (contenu en plus assez pauvre au final).
81 reviews9 followers
January 2, 2021
Great book, highly recommended to anyone wanting to have better relationships with other humans.
I'll probably need to refer back to it at some point.
Profile Image for lizz.
18 reviews
June 22, 2025
A good introduction on emotional intelligence. I’ve jotted down the names of other authors he mentioned and plan to read them as well. I’m fascinated with the idea of “strokes” the author mentions.
Profile Image for Keith.
965 reviews63 followers
August 23, 2012
About this author (Copied from Goodreads Author's page)
"I am a clinical psychologist and transactional analyst. Since 1965 I have studied, written, taught and lectured about the importance of, and relationship between, rational information and the emotions--especially love -- and how these two factors affect our personal power. "
"I have developed a program for emotional literacy training using transactional analysis principles and methods."

Although Transactional Analysis has had it's day, yet there is a lot of good stuff in this book.

Page 25 tells us that "Training can help you move up the scale of emotional intelligence, which consists of five skills:
1. Knowing your own feelings:
2. Having a sense of empathy:
3. Learning to manage your emotions:
4. Repairing emotional damage:
5. PUtting it all together:

The heart of the book is probably:
The Ten Commandments of Emotional Literacy (on page 187)
1. Thou shalt not power play.
2. Thou shalt not allow yourself to be power played
3. Thou shalt not lie by omission or commission.
4. Thou shalt stand up for how you feel and what you want.
5. Thou shalt respect the feelings and wishes of others.
6. Thou shalt look for the validity in the ideas of others.
7. Thou shalt apologize and make amends for your mistakes.
9. Thou shalt not accept false apologies.
10l Thou shalt follow these commandments according to your best judgement. (After all, they are not written in stone.)
Displaying 1 - 8 of 8 reviews

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