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Trust : Why It Breaks and How We Mend It
Trust is the quiet infrastructure holding families, organisations, and societies together. When it breaks, the effects are profound—emotionally, professionally, and structurally. But trust does not collapse in a single moment; it erodes through patterns of behaviour, silence, and avoidance. And it can be rebuilt in the same slowly, deliberately, and with integrity.
Why It Breaks and How We Mend It explores the psychology, behaviour, and systems that shape trust in modern life. Drawing on research, lived experience, and years of work in communication, public service, and crisis leadership, Christine Townsend examines how trust forms, why it fractures, and what genuine repair requires.
This book looks beyond simple explanations or surface-level solutions. It considers trust at every level—between individuals, inside organisations, across communities, and within the institutions people depend on. It traces the impact of historical harm, the pressures of modern leadership, and the changing information environment that has made credibility harder to hold.
Through clear analysis and grounded reflection, Townsend introduces four behavioural threads that underpin every example of trustworthy clarity, consistency, care, and courage. These threads recur across the book’s stories and research, forming a practical and humane framework for rebuilding trust in any context.
TRUST is for leaders, communicators, public servants, and anyone working in environments where belief matters. It offers a realistic, honest, and quietly hopeful that trust can be rebuilt—not through slogans or quick fixes, but through patterns of behaviour that people can rely on again.
Why It Breaks and How We Mend It explores the psychology, behaviour, and systems that shape trust in modern life. Drawing on research, lived experience, and years of work in communication, public service, and crisis leadership, Christine Townsend examines how trust forms, why it fractures, and what genuine repair requires.
This book looks beyond simple explanations or surface-level solutions. It considers trust at every level—between individuals, inside organisations, across communities, and within the institutions people depend on. It traces the impact of historical harm, the pressures of modern leadership, and the changing information environment that has made credibility harder to hold.
Through clear analysis and grounded reflection, Townsend introduces four behavioural threads that underpin every example of trustworthy clarity, consistency, care, and courage. These threads recur across the book’s stories and research, forming a practical and humane framework for rebuilding trust in any context.
TRUST is for leaders, communicators, public servants, and anyone working in environments where belief matters. It offers a realistic, honest, and quietly hopeful that trust can be rebuilt—not through slogans or quick fixes, but through patterns of behaviour that people can rely on again.
290 pages, Kindle Edition
Published December 1, 2025
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