People-Centric Skills: Interpersonal and Communication Skills for Auditors and Business Professionals

by Danny M. Goldberg

Business Professionals, to be Truly Effective and Advance in their Careers, Must Master their People-Centric Skills. People-Centric Interpersonal and Communication Skills for Auditors and Business Professionals is a comprehensive guide to the "soft skills" that make technical professionals more effective. People-Centric Skills aim to improve all aspects of personal interactions, relationship development, and communication. These skills are as essential to success as are technical capabilities. This is the story of a leading internal audit department taking that next step to becoming a world-class audit organization in a fictional company. The foundation of that next step is developing their People-Centric Skills. The book demonstrates the impact that interpersonal and communication skills – whether good or bad – have on an auditor's effectiveness, job, and career. Readers will be able to empathize with the characters, and relate to the real-life situations in which they find themselves. Each chapter features a summary of key People-Centric points and guidelines that will help readers apply what they've learned to their own projects and departments. In a 2013 study sponsored by the Institute of Internal Auditors ("IIA"), the seven key attribute areas identified to be a successful auditor include relationship building, partnering, communications, teamwork, diversity, continuous learning and integrity. Unfortunately, most professionals never obtain these skills as part of their college degrees, certifications and other ongoing training. They are left to their own devices when it comes to developing these talents. The book follows an easy-to-read fictional narrative to highlight areas for improvement, and uses common scenarios to illustrate how to apply the lessons. People-Centric Interpersonal and Communication Skills for Auditors and Business Professionals focuses on many of these critical attributes. Topics These skills apply not only to internal auditors but also transfer across a broad range of business professions and industries, and from professional to personal life. They open doors, establish effective relationships, improve effectiveness, and can turn a "no" into a "yes." They are the true differentiator in advancing a career. For an auditor to be truly effective, great people skills are one of the most important tools in the box. People-Centric Interpersonal and Communication Skills for Auditors and Business Professionals is a straightforward guide to getting along, getting what you want in a constructive manner, and becoming a world-class professional.

194 pages, Kindle Edition

First published July 2, 2014

Reviews

[Suzanna Ney · Rating 5 out of 5]

Very good book. Lots of good nuggets. Wish I had read it sooner. I also like it is set in a fictional story. Made it even more interesting.

[Rajiv Bhattacharya · Rating 2 out of 5]

This is the first book on soft skills I have come across which is tailored made for auditors. The best practices have been mentioned in a narrative style with the summary of concepts at the end of the chapter. Overall I found the book average . The angle of romantic possibilities between the trainer and the ladies in the audit team seemed unnecessary and cheesy.

[Lady Brainsample · Rating 3 out of 5]

Writing was ok, fiction parts still seemed textbook-y (which was in addition to the actual textbook parts at the end of each chapter), but it's fun to read fiction on your own profession, so three stars.