Thin and fast read. Basic thesis is that conversations aren't effective when people are emotionally triggered, judging, or generally not listening. Puts forward the value of curiosity ... genuinely seeking to understand, rather than presuming and rushing to judgement.
1. Be present so you're able to actively listen; 2. Choose how to listen so you're ready to learn about self and others; 3. Ask curious open questions so you're seeking to understand others.
To be present: [A]ttention, [B]ody language and tone of voice, [S]top and focus, [O]pen to understanding not judging, [R]epeat through paraphrase, [B]ecalm the gremlins. All are pretty straightforward: the "gremlins" refers to internal self-talk that can be distracting or damaging to focus.
When we listen, we make choices about how to do so. We can: (1) Ignore the speaker; (2) Focus on Me, ie compare the speaker to us, judge the speaker with our context; (3) Focus on You, ie jump to solutions and judging the speaker's situation without regard to what the speaker wants us to do; (4) Focus on Understanding, listening and exploring, but taking no responsibility for the outcome of the conversation; (5) Focus on Us, which is 4 but remaining invested in the outcome of the conversation. Each has their uses, but obviously 4 and 5 are likely to be more successful for most collaborative situations.
The authors also talk about being curious about ourselves. Basically: know what we value, know our boundaries, and watch for how our emotions spike when those values or boundaries are violated. Most people haven't thought about values and boundaries, so find themselves put upon and put out without being able to clearly put their finger on why. Once you know what you value, and you can put boundaries around it ("nope, I can't watch your children after school because that'd mean backing out of something I'd agreed to with my children").
Nothing terribly new. I took away the difference between being invested in the outcome, vs simply understanding. Both are powerful, now I can choose which type of conversation I'm in.