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The ISO 9000 Answer Book
A quick, easy-to-follow guide to
the revised ISO 9000 quality standard
The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation.
The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis.
Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets
* Detailed guidance
* A capsule answer providing a snapshot of the guidance
* "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations
The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard.
the revised ISO 9000 quality standard
The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation.
The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis.
Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets
* Detailed guidance
* A capsule answer providing a snapshot of the guidance
* "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations
The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard.
274 pages, Hardcover
Published July 15, 2000
1 person want to read
About the author
Rob Kantner
33 books9 followersBorn in Ohio, raised in north Georgia, Rob Kantner has spent most of his adult life in Michigan. He served as a journalist in the U. S. Naval Reserve, and graduated from Eastern Michigan University with a degree in English and journalism.
Rob's business career included a series of management positions for small manufacturing and service firms. Since 1995 he has been self employed as a business management consultant.
Rob has three children: Meaghan, John, and Robert, two grandchildren: Brenna and Evan. He also has two stepchildren: Jonathan and Adrienne. He lives with his wife Deanna on their rural Michigan horse farm.
Rob's business career included a series of management positions for small manufacturing and service firms. Since 1995 he has been self employed as a business management consultant.
Rob has three children: Meaghan, John, and Robert, two grandchildren: Brenna and Evan. He also has two stepchildren: Jonathan and Adrienne. He lives with his wife Deanna on their rural Michigan horse farm.
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