How To Run a Zero Defects Program

by Dave Crosby

Weak leadership and a lack of teamwork are a formula for Quality Disaster.That's because leaders actually have the option to have work done right--or Not! Products and Services look exactly like the leader who produced them."How To Run a Zero Defects Program" uses football illustrations as a metaphor to explain how a leader (the Coach) can improve the quality of the work.Football is very much like your business--any business. This is competition, management, plans, supervision, measurement, and rules.Mistakes hurt; just like in your business. In fact, the team with the fewest turnovers, interceptions, fumbles, and penalties will almost always win the game. Just like your business.

33 pages, Kindle Edition

First published January 14, 2013

Reviews

[Nitin · Rating 5 out of 5]

Good concise book on quality

Dave has written a good book,explaining ZD process in lucid and simple way.
Absolutely no jargon.
A worthwhile read for anyone interested in eliminating errors