A quick guide to IT support, including the hardware and software of computers and networks, troubleshooting both, and the industry Plus a few things you can try out on your own computer Laid out as an A-Z guide, with practical tips on fixing things and insider know-how from the industry, this book brings you up to speed on a selection of the vocabulary of IT in a user-friendly way. Whether you pre-installed Windows 10 on a virtual machine, or are just sorting out the cables on your PC, this book has something for you.