The Irreplaceable Service Manager 2nd Edition

by Chris Collins

This long overdue management book skips the feel good fuzzies and theories - just hard-core strategies from real world trenches. Take back control of your Service Department and finally get performance from your people! This can and will be life changing… Imagine, that just 90 days from now, your service department can be performing at a level you never thought possible. You will be creating dramatic results in Customer Pay Sales, Hours per RO, CSI, and much more! The Irreplaceable Service Manager provides a frank and comprehensive solution to all of your fixed ops dealership woes. The first and only book of it’s kind to give real world solutions, Chris is sharing secrets that really should be patented — on everything from Service Drive Judo, Bulldog Marketing, and Time Management, to recruitment of your own Bulldog team — Chris unveils his program for success. Chris Collins, nicknamed “The Bulldog,” for his tenacity, is innovative, forward thinking, and has a unique irrepressible style – But most importantly, he is extremely effective. He has personally helped hundreds of dealerships and managers increase profits and dominate the market!

216 pages, Paperback

Published January 1, 2012