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ITIL For Beginners: The Complete Beginner's Guide To ITIL
| UPDATED & EXPANDED SECOND EDITION|
A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!
For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications.
IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.
ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.
ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.
ClydeBank Media LLC
All Rights Reserved
A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library (ITIL®). Welcome to ITIL® simplified!
For over two decades ITIL® has informed the way in which IT delivers services to customers while remaining methodically in-synch with the needs of business. ITIL® best-practices have helped business better manage IT assets, cut costs, provide better customer service, improve internal communications and much more. A cottage industry has emerged offering formal ITIL® trainings and certifications.
IT professionals with ITIL® know-how enjoy a preferred status among hiring managers and executives. Meanwhile, ITIL® consultants regularly show up at the doorsteps of business across the globe committed to revamping underperforming, uncommunicative and non-service oriented IT departments.
ITIL® For Beginners breaks this robust IT framework down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL® newcomers. For IT professionals already familiar with one or more of ITIL®’s lifecycle phases, this book will provide a breadth of context for ITIL®’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL®.
ITIL® For Beginners was reviewed and licensed by Axelos, the government-sponsored publisher of ITIL®. We at ClydeBank Technology, the publishers of ITIL for Beginners, are grateful and excited to be sharing our work on this interesting subject here on Amazon and across a multitude of other distribution channels.
ClydeBank Media LLC
All Rights Reserved
130 pages, Kindle Edition
First published March 5, 2015
129 people are currently reading
156 people want to read
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Displaying 1 - 17 of 17 reviews
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May 5, 2017ok
This entire review has been hidden because of spoilers.
September 30, 2015
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#ClydeBankITIL Audio Book On ITIL Framework: An Ultimate Guide
This review is originally published here: http://itknowledgeexchange.techtarget...
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology is an ultimate guide on strengthening your fundamental knowledge on ITIL framework and is available at Audible. The Information Technology Infrastructure Library (ITIL) is a globally accepted framework targeting to fill in the gaps between business requirements and the IT deliverables. The guidelines defined in ITIL framework focus on IT deliveries with a higher rate of efficiency. The drive begins with the IT infrastructure design so as to optimize its services as per business requirements.
KPIs (or Key Performance Indicators) is a popular term in the corporate world. ITIL also talks about using KPIs to measure the performance, efficiency and effectiveness of IT unit within an organization or an IT organization itself. ITIL standards or the framework ensures to capture the data related to performance, issues, process adherence; right at its inception so as to ensure that there is a continuous focus on process improvement and enhancement. Since ITIL is a framework, it is easy and flexible to adapt as per the individual organization structure and needs. This dynamic nature of ITIL does not restrict an organization to follow a fixed set of rules and hence thus has always a scope of scalability and flexibility.
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology explains about ITIL in a very easy and natural way so as to make the concepts quite clear by means of rightly quoted examples. The intent of this book is to make its reader completely clear about the concepts and guidelines that build the ITIL framework. So even if you are a part of IT but a rookie in the ITIL field, this is the book that you must refer to for a thorough understanding of the subject. It not only helps you in understanding the concepts but also prepares you to right candidate for the implementation of its guidelines in your organization. So whether you intend to deploy ITIL in your organization or prepare for the ITIL Exam – this is the right book for you. The book is also helpful for non-IT business professionals to understand how the efficiency, performance and effectiveness of IT function can be optimized in your organization.
Overall, ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology talks about principles and philosophies behind the ITIL framework, tools & techniques required to deploy it in a very systematic approach. It also highlights how the deployment of ITIL helps both – IT and the business and hence always bring a win-win situation. The processes and KPIs are well explained and finally there is a word of caution explaining what not to do while the deployment of ITIL framework in your organization.
#ClydeBankITIL Audio Book On ITIL Framework: An Ultimate Guide
This review is originally published here: http://itknowledgeexchange.techtarget...
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology is an ultimate guide on strengthening your fundamental knowledge on ITIL framework and is available at Audible. The Information Technology Infrastructure Library (ITIL) is a globally accepted framework targeting to fill in the gaps between business requirements and the IT deliverables. The guidelines defined in ITIL framework focus on IT deliveries with a higher rate of efficiency. The drive begins with the IT infrastructure design so as to optimize its services as per business requirements.
KPIs (or Key Performance Indicators) is a popular term in the corporate world. ITIL also talks about using KPIs to measure the performance, efficiency and effectiveness of IT unit within an organization or an IT organization itself. ITIL standards or the framework ensures to capture the data related to performance, issues, process adherence; right at its inception so as to ensure that there is a continuous focus on process improvement and enhancement. Since ITIL is a framework, it is easy and flexible to adapt as per the individual organization structure and needs. This dynamic nature of ITIL does not restrict an organization to follow a fixed set of rules and hence thus has always a scope of scalability and flexibility.
ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology explains about ITIL in a very easy and natural way so as to make the concepts quite clear by means of rightly quoted examples. The intent of this book is to make its reader completely clear about the concepts and guidelines that build the ITIL framework. So even if you are a part of IT but a rookie in the ITIL field, this is the book that you must refer to for a thorough understanding of the subject. It not only helps you in understanding the concepts but also prepares you to right candidate for the implementation of its guidelines in your organization. So whether you intend to deploy ITIL in your organization or prepare for the ITIL Exam – this is the right book for you. The book is also helpful for non-IT business professionals to understand how the efficiency, performance and effectiveness of IT function can be optimized in your organization.
Overall, ITIL For Beginners: The Complete Beginner’s Guide To ITIL by ClydeBank Technology talks about principles and philosophies behind the ITIL framework, tools & techniques required to deploy it in a very systematic approach. It also highlights how the deployment of ITIL helps both – IT and the business and hence always bring a win-win situation. The processes and KPIs are well explained and finally there is a word of caution explaining what not to do while the deployment of ITIL framework in your organization.
August 20, 2015
I was really disappointed in this book. Basically it's a synopsis of the ITIL principles at a VERY low level. No information about how to implement, or how to really get involved in it. In addition, the writing was often stilted and difficult to read as the sentence structures didn't flow well. Don't bother with it.
January 30, 2017
This is a basic ITIL introduction and it gives a good overview. The only problem that I found with it is that most of it tends to be lists of objectives, goals, and metrics of each function. I think that would be fine if you are reading, but it is difficult for an audio book.
October 20, 2019
Es interesando la. Manera como explica los fundamentos de itil v3.. Espero que pronto saque para ITIL 4... pero no es tan básico habla temas un poco más avanzado...de todas maneras recomiendo el libro
October 1, 2017
Excellent summary
Provides clear explanations of ITIL terms and concepts. A good place to start. Recommended reading for experienced IT professionals who unfamiliar with ITIL.
Provides clear explanations of ITIL terms and concepts. A good place to start. Recommended reading for experienced IT professionals who unfamiliar with ITIL.
October 5, 2017
Good for an overview of the framework
August 9, 2018
Not a fun book, but conveyed the ground work for ITIL and made me believe it would be useful.
December 27, 2018
A short intro into the ITIL lifecycle and processes.
March 5, 2019
Straight/forward
The book has given enough insight on ITIL. If you are a starter, I recommend this book. Very straight-forward and concise.
The book has given enough insight on ITIL. If you are a starter, I recommend this book. Very straight-forward and concise.
June 21, 2023
I was expecting to get more on the matter in this but it was a bit disappointing when it comes to inclusivity.
October 7, 2015
ITIL For Beginners is useful for getting a very basic knowledge, but not much more than that. It is rather stilted in how it flows and is full of buzzwords.
The introduction starts off in a promising manner, going through a bit of the history of why ITIL was developed and why it is needed. But this moves away from the "why" and into the "who" and "what" fairly quickly, talking about revision versions and which company did what. The "why" is useful for understanding ITIL, but the "what and what" is not. I assume it was in there as some sort of requirement by the developers of ITIL, because it doesn't actually serve much purpose beyond that.
We then get some more good work with some examples of where ITIL could be used, basing it on a made up company PDC. This discusses how the fictional PDC could improve using ITIL. There are other examples such as email that provide real life explanation to the concept.
But once we move into the bulk of the book the examples and real life explanations disappear. The majority of the chapters consist of a small introduction followed by lists and dot points. Or lists of lists. It's information at the most sparse and high level, with no grounding in how they would be implemented or interact with one another
To understand how simple it is, at one point (while going through one of its many lists) it is giving descriptions of some of the 'titles' used in ITIL. One part actually reads "Number of new customers: This is the number of new customers using the service". Really? Because that wasn't obvious at all.
The problem with lists is the there is no flow and remembering what is at the start of the list is difficult when there is no interaction and no context between what is in those lists. It just becomes a series of unconnected statements.
I listened through it twice, once without the PDF companion and once with it. The second time I was hoping that more would stick and I would get some more depth out of it, but the PDF companion doesn't really add much. In fact all it is an excerpt of the item that are reads. Some of the lists, but not all of them so you can't even use if for a reference for the entirety of the audio.
It ends with a case study talking about a real company who used ITIL and how it improved their service. But again, there is no interaction with the ITIL framework here explaining how their actions matched up. Plus it is at the end, once you have forgotten half the lists, meaning that what is provided has little context.
The narration by Amy Barron Smolinski is fine. She is easy to listen to and understand and has a good flow. She just can't overcome the poor format of the book.
The introduction starts off in a promising manner, going through a bit of the history of why ITIL was developed and why it is needed. But this moves away from the "why" and into the "who" and "what" fairly quickly, talking about revision versions and which company did what. The "why" is useful for understanding ITIL, but the "what and what" is not. I assume it was in there as some sort of requirement by the developers of ITIL, because it doesn't actually serve much purpose beyond that.
We then get some more good work with some examples of where ITIL could be used, basing it on a made up company PDC. This discusses how the fictional PDC could improve using ITIL. There are other examples such as email that provide real life explanation to the concept.
But once we move into the bulk of the book the examples and real life explanations disappear. The majority of the chapters consist of a small introduction followed by lists and dot points. Or lists of lists. It's information at the most sparse and high level, with no grounding in how they would be implemented or interact with one another
To understand how simple it is, at one point (while going through one of its many lists) it is giving descriptions of some of the 'titles' used in ITIL. One part actually reads "Number of new customers: This is the number of new customers using the service". Really? Because that wasn't obvious at all.
The problem with lists is the there is no flow and remembering what is at the start of the list is difficult when there is no interaction and no context between what is in those lists. It just becomes a series of unconnected statements.
I listened through it twice, once without the PDF companion and once with it. The second time I was hoping that more would stick and I would get some more depth out of it, but the PDF companion doesn't really add much. In fact all it is an excerpt of the item that are reads. Some of the lists, but not all of them so you can't even use if for a reference for the entirety of the audio.
It ends with a case study talking about a real company who used ITIL and how it improved their service. But again, there is no interaction with the ITIL framework here explaining how their actions matched up. Plus it is at the end, once you have forgotten half the lists, meaning that what is provided has little context.
The narration by Amy Barron Smolinski is fine. She is easy to listen to and understand and has a good flow. She just can't overcome the poor format of the book.
July 23, 2015
Very Basic. Reads like the Cliffsnotes of a Wikipedia article.
April 28, 2016
Its a very basic book, i dont have any knowledge in ITIL, Buy this book is very poor, is just and begin for learn the basic concepts of ITIL
May 18, 2016
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December 3, 2016
Easy to understand.
May 8, 2016
good enough for me to pass the foundations exam.
Displaying 1 - 17 of 17 reviews