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Do Your Thing: Lessons from Banking’s Biggest Digital Transformation
"This is far more than a banking story. It is a powerful example of what bold, customer-centric leadership looks like in an industry under immense pressure. An invaluable book for any executive leading large-scale change."
— Jamie Dimon, Chairman and CEO of JPMorganChase
A bank that needed two government bailouts became the best bank in the world. Here is exactly what it took.
Ralph Hamers led ING's complete enterprise overhaul from the inside, navigating crisis leadership, cultural collapse, and digital reinvention at the same time. This is not a theoretical framework. It is a candid, authoritative account of transformation at scale, written for executives who need real answers.
Discover a proven workplace culture change playbook used to align 54,000 employees around a single purposeFollow a firsthand digital banking transformation narrative from legacy systems to global platformSee how banking agile at scale cut inefficiencies by 33 percent and drove engagement to 90 percentLearn leadership strategies for building purposeful performance under public scrutinyApply post-crisis turnaround lessons now being tested by Al disruption in every industry
Whether you are leading a team or rebuilding an institution, this is the honest, practical account that business schools cannot teach.
— Jamie Dimon, Chairman and CEO of JPMorganChase
A bank that needed two government bailouts became the best bank in the world. Here is exactly what it took.
Ralph Hamers led ING's complete enterprise overhaul from the inside, navigating crisis leadership, cultural collapse, and digital reinvention at the same time. This is not a theoretical framework. It is a candid, authoritative account of transformation at scale, written for executives who need real answers.
Discover a proven workplace culture change playbook used to align 54,000 employees around a single purposeFollow a firsthand digital banking transformation narrative from legacy systems to global platformSee how banking agile at scale cut inefficiencies by 33 percent and drove engagement to 90 percentLearn leadership strategies for building purposeful performance under public scrutinyApply post-crisis turnaround lessons now being tested by Al disruption in every industry
Whether you are leading a team or rebuilding an institution, this is the honest, practical account that business schools cannot teach.
318 pages, Paperback
Published May 12, 2026
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