This is an excellent work of support for individuals who work as 9-1-1 Dispatchers or even front line hotlines. The author reaffirms to the reader that you will experience hard times from the work and that there are steps you can take to deal with impact of the work.
I highly recommend this short work to anyone who works 9-1-1 or any front line hotline environment. It definitely can provide help in moments of uncertainty.