Teach Yourself VISUALLY Salesforce.com

by Justin Davis, Kristine Curington

The highly visual, step-by-step guide to getting the most out of Salesforce.com

Teach Yourself VISUALLY Salesforce.com, 2nd Edition is your ideal guide to getting up to speed on the world's number-one on-demand customer relationship management (CRM) system. With full color screenshots and step-by-step instructions, this highly visual manual shows you everything you need to know to get the most out of Salesforce.com. You'll be walked through each step of the entire process, from choosing the right edition and customizing your service to capturing leads, inputting contacts, tracking correspondence, reviewing reports, and more. This updated edition covers the newest features and tools that make your business run more smoothly, so you can get up and running quickly.

This book is your ultimate guide to optimizing Salesforce.com capabilities, helping you leverage your data into added value for your business.

Choose the right Salesforce.com edition to suit your needs Master the latest and most helpful features Personalize your system for a tailor-made CRM solution Manage accounts, develop contacts, track inventory, and more

332 pages, Kindle Edition

First published April 9, 2013

Reviews

[Christine]

A snow day gave me some Planning Time for work. Decided to dip back into this book. It's very good about showing you what the screen looks like for each step-by-step move in any specific Salesforce task, but I feel it doesn't satisfactorily answer my questions like what's actually the underlying difference between , just for random example--reports and campaigns--and why I would choose to create one versus another. Maybe it's because I don't actually do sales; maybe these are things intuitive to a salesperson...? Or maybe it's written for someone who just gets told what to create....?

[Jason Brinkerhoff · Rating 4 out of 5]

Better than the dummies book, but sorely outdated. New edition is out this week, going it will answer some questions.