The review is 2.5 stars.
The reviews on this book convinced me to read this book, though it's been lying with me for many years. After I completed the book I would say that the reviews show that the author is an excellent facilitator who delivered great results for her clients.
But the book itself was a disappointment. For a start it could be 10o pages shorter because of the amount of repetition and the excessive words to explain an example or a point. The other reason I was disappointed is that I found topics in the book that were modified by the author as if to show original thinking, but was the creation of someone else... eg. what she called the ladder of conclusions is the Chris Argyris' ladder of inference. She talks about emotional intelligence without calling it that.
Other than that, it didn't really tell me what I didn't know already, nor did it offer any additional perspectives on the topic.
So why 2.5 stars instead of 2 stars? There's a chapter which covers emotional intelligence in daily work, that is really well written. Is it worth picking the book up? You decide.