Mastering Your Organization's Processes: A Plain Guide to BPM

by John O'Connell, Jon Pyke, Roger Whitehead

Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

290 pages, Hardcover

First published March 27, 2006

About the author

John O'Connell is a former books editor at Time Out magazine and writes regularly for the Guardian and The Times. He is the co-author of I Told You I Was Ill and The Midlife Manual.