Appointments and Reservations

by Natasha Cooper

Handle business, job, medical appointments, and social dates. Understand and give directions to a destination. Make travel arrangements, book a hotel, or make a restaurant reservation. Get the best deals… and more. Business English. ESL intermediate - advanced. Power English is a combination of a language course and a quick reference guide organized by themes and sub themes with corresponding sound tracks on CDs. Here you can find a suitable English phrase, a conversation script, or a complete dialogue for just about any situation, along with communication etiquette and cultural and business tips. Power English was created by interviewing dozens of native-speaking professionals with excellent communication skills, by gleaning wisdom from savvy customers, effective employees and successful business owners, and by collecting dozens of industry-designed customer service scripts for banks, credit card companies, utilities, police, emergency services, medical offices, retail stores, catalogs, car rentals, public transportation, hotels, restaurants, travel agencies, and many others. Power English is a complete program for classroom or self-study, conveniently packaged in durable multimedia albums.

128 pages, Perfect Paperback

First published December 30, 2000

About the author

aka N.J. Cooper, Kate Hatfield, Clare Layton, Daphne Wright.

Natasha Cooper was Chairman of the Crime Writers' Association in 2000/2001. She reviews books in THE TIMES, THE TIMES LITERARY SUPPLEMENT and the NEW LAW JOURNAL. She is the author of, among others, FAULT LINES and PREY TO ALL.