This practical guide, with a foreword by Nobel Laureate Archbishop Desmond Tutu, will assist those interested in conflict resolution to better understand the psychological processes of parties in conflict and mediation. As Randolph argues, psychology is increasingly perceived by lawyers as a vital tool for resolving conflicts in the litigation environment, whether in commercial, family, community or employment disputes. With an ever-growing demand for mediators across international borders, the psychologically-informed mediator can also provide much needed facilitation in global trade and peace negotiations, as well as being invaluable in helping to resolve a variety of political and international conflicts.
I found this to be a helpful introduction to mediation, a relatively new area of knowledge for me. In addition, the book indicates existential philosophy's application and relevance to mediation and the psychology of conflict -- which may be of interest to some readers. The approach and concepts presented are compatible with Perceptual Control Theory, and readers who wish to understand the neural basis of conflict, its avoidance and resolution will benefit from becoming acquainted with that theory.