Really excellent gathering of information about communication from previous works, but also adds new "stuff" in the mix. Practical and easy to implement. I love Jim's easy, communicative style.
A great book for improving a one's conversation skills, skills that are crucial for any relationship. The templates 'Looking Back', 'Looking At' and 'Looking Ahead' will really help in my role as a Learning Innovation Coach. This is a resource that has very helpful chapter summaries and, after reading it from start to finish, I know I will be referring to this book often.
This book is impactful to my practice and my existence as a human being. The habits that will foster better conversations will benefit my personal and professional life, so much so that I am invested in reading it a second time and working through the practice forms to truly hone my skills.
This book is transformational. I can't begin to implement all the thoughts and strategies that I have learned. I have decided to work on one concept at a time and then hopefully be a better coach, teacher, department chair, colleague, wife, mother, sister, daughter, neighbor, and friend.