As befits a first rate journalist, Phyllis Austin conducted exhaustive research into Roxanne Quimby’s heritage, personal history, business development, and conservation aspirations to develop this comprehensive biography of Quimby and Burt’s Bees. However I found that the level of detail mired the book’s readability. I can only imagine the material that didn’t make it into the text, but even tighter editing would have made for a more compelling read. That said, it’s a very well balanced portrayal of a controversial figure.