No nonsense, no BS, no pussyfooting around: the reader is treated to a fairly direct, in-your-face look at the sales process and how they can better manage it. It is a book for doers rather than for dreamers.
Written in a fairly open, strident, conversationalist style, the author looks at the entire sales process, building around customer behaviour, psychology, customer handling and even post-closing activities. The author describes the process as sales intelligence, both information and smarts, and says that over time he has been able to predict whether a sale will occur or not by closely analysing the entire process and the interaction behind it. Yet it more than just what the salesperson says or how they handle things. It is a much bigger picture.
Your company and its products can play a big part – here there can also be scope for change and refinement – and it is a lot more than just grab as many sales as you can and hope for the best. The author gives advice that may appear heretic, but on closer reflection it can make rather a lot of sense and can lay out a much brighter future over the longer-term rather than a short-term high or risk of total rejection.
This is a book you can read many times and new observations, experiences and information points may emerge with every review. It can appear to be an unconventional book on many levels, yet it gives a lot of great advice and will have you thinking about things in an entirely different light if you let it. What you might have been doing to date is not necessarily bad, yet the author believes that his advice will let you fine-tune your approach and be better placed to react to the needs of your customers, the right customers, which in turn should translate into managed, profitable and potentially long-term customers. What is there not to like?
It was an enjoyable read, packed with humour and a generally positive vibe that streamed out throughout. A book worthy of strong consideration, even if (or should that be especially?) you believe you know it all already and could sell sand to the Arabs.