SOLVE THE RIGHT PROBLEM: A Practical Guide for L&D

by Ravinder Tulsiani

L&D can deliver an excellent course and still fail the business.

When a stakeholder asks for training, the proposed solution often arrives before anyone has established the real cause of the performance problem. The result may be engaging, accessible, and instructionally sound, yet leave performance unchanged because the dominant constraint was never a knowledge or skill gap.

SOLVE THE RIGHT PROBLEM gives L&D leaders and practitioners a practical way to move from solution-first learning delivery to diagnosis-first Performance Enablement.

Inside, you will learn how

• separate true capability gaps from problems caused by process, systems, information, incentives, workload, management, or policy
• choose the right intervention instead of defaulting to a course
• clarify what L&D owns, co-owns, and must escalate
• run focused pilots with clear decision points and stop-or-scale criteria
• measure what changed and connect learning decisions to credible business value
• use technology and AI when they improve the decision or the work, not simply because they are available

This is not an argument against training. It is an argument for using training when it fits the constraint.

Before you build the answer, make sure you have the right problem.

68 pages, Paperback

Published September 23, 2026

About the author

Dr. Ravinder Tulsiani is an independent advisor on AI-enabled work and workforce capability. He helps leaders decide what work should change, what humans must remain responsible for, what capability needs to be built or preserved, and what evidence should determine whether an initiative proceeds, gets redesigned, or stops. His work draws on more than two decades across learning and development, organizational effectiveness, and enterprise transformation, including eight years leading a 60,000-learner corporate function. He writes the Solve the Right Problem series on decision tools for leaders.

Credentials: CTDP, PMP, CSSBB.