Exceptionalize It!

by Lior Arussy

Why is exceptionalism so important now? Thee answer is quite simple. You have no other choice. Meeting expectations is no longer sufficient. Doing your job is not a reason to keep you as an employee. Customers expect exceptional experiences. Managers demand exceptional performance. And ultimately, your commitment to excellence requires it. This is a manifesto of how to rise up to the exceptional performance within organizations and us as individuals. It is a wake-up call to stop accepting mediocrity and average performance. And yes, these pages will be a mirror that may reveal an inconvenient truth. While respecting your achievements to date, staying relevant requires you to constantly examine the simple Are You Exceptional?

Genres: Nonfiction

196 pages, Hardcover

First published May 1, 2012

Reviews

[Darcy · Rating 2 out of 5]

My boss came back from a leadership conference with this book and gave it to me to read. There were some good little blurbs in the book that I agree with, but a lot of this book has been done in other books.

[Todd · Rating 4 out of 5]

This easy to read primer on customer experience by my friend and colleague Lior Arussy is a perfect introduction to define the new standard of service in a customer-centric economy.

[Randy · Rating 2 out of 5]

OK. some insightful one liners. more than a few cliches, and a hundred different ways of saying "you are never done, and excellence in client delivery is everything"