The Well-Managed Healthcare Organization

by Kenneth R. White

The Well-Managed Healthcare Organization continues its position as the most comprehensive resource on healthcare management This edition draws on the experiences of high-performing and Malcolm Baldrige Award-winning organizations. It describes the key drivers of success: # A culture of empowerment and responsive leadership that promotes teamwork among physicians, nurses, and other staff # A system for continuous improvement that emphasizes process analysis, negotiated goal setting, measurement, benchmarking, and rewards This edition also includes: # A new chapter on building a culture of shared values, empowerment, communication, and service excellence # A new chapter on the organizational infrastructure that sustains continuous improvement # Strategies for building clinical processes that delight not only physicians and nurses with effective protocols but also patients with responsive, individualized care # Best practices for various operational functions, including comprehensive performance measures and organizational models # Strategies for retaining and increasing the contribution of clinical and administrative staff # Reader-friendly aids, such as on-the-page definitions of terminology, synopses of chapter contents, and questions for reflection or discussion The first edition of The Well-Managed Healthcare Organizationwon the American College of Healthcare Executive's James A. Hamilton Book of the Year Award.

Genres: Health Care, Business, Nonfiction

548 pages, Hardcover

First published July 1, 2010

Reviews

[Peter J. · Rating 4 out of 5]

Read the 8th edition. Well done, but too heavy on utopian servant leadership/transformative leader nonsense. While real leaders have to wear that hat sometimes, they also have to be able to put the others on as well. In the words of Machiavelli, a Prince must be both the lion and the fox.

[Em · Rating 3 out of 5]

this is the text that ACHE recommends healthcare professionals use to study for the FACHE exam. the content suggests 'best practices' in high-performing integrated delivery systems but doesn't reflect realities of HC system as a whole. it's also light on theory. useful for 2nd-year MPH or MHA courses, and best when students already have some working experience in healthcare; otherwise a bit advanced.

[Wendy · Rating 1 out of 5]

Worst textbook ever! Thankfully I work in the healthcare field so I was able to understand a lot of this but if I was fresh out of high school or new to the healthcare industry this book would be major confusion!! Even having been in the industry for 12 years there were areas I had to google for clarification. I really hope they will re-think the use of this book for college classes.

[Angela Anderson]

I only read this because I had to, for professional advancement. In those terms, it was a very good book, unfortunately, I felt like it was getting in the way of my leisure reading ;)

[Desiree · Rating 5 out of 5]

So much information. Great tool.

[Sean Smart · Rating 3 out of 5]

It was a good introduction to exactly what the title suggests, but honestly, if it weren't for the credits I wouldn't have read it.